AI receptionist for PracSuite clinicsChimehill for PracSuite
The AI receptionist that books straight into your PracSuite diary. It picks up when your team can't — mid-treatment, after hours, at weekends — offers real times from PracSuite and saves the booking while the caller is still on the line.
- Connects to your PracSuite account — nothing to install
- Offers only the times and appointment types you allow
- Says “you're booked” only after PracSuite confirms the save
14 days free · No lock-in contracts · PracSuite is a trademark of its owner.
- 7:48 pm · New patientBooked · Thu 4:15 pm
- 8:05 pm · RescheduleMoved · Wed 10:30 am
- 8:31 pm · Wants a personCallback task
What Chimehill reads and writes
Your PracSuite diary stays the source of truth. Chimehill uses only what it needs to answer, book and change appointments — nothing clinical.
- Live availabilityFree times at the moment of the call, by practitioner and location.
- Appointment typesNames, lengths and which ones you allow it to book.
- PractitionersWho works when, so callers are offered the right diary.
- Patient recordsTo find the right patient after an identity check — never on caller ID alone.
- New bookingsInto a slot it has just re-checked, with the appointment type you allow.
- Reschedules and cancellationsAfter confirming it's the right patient, with your notice policy read out.
- New patient recordsFor first-time callers, with the details they give on the call.
- Call summariesEvery call is summarised in the Chimehill call log.
Confirmed only after the write
The caller hears “you're booked” only once PracSuite confirms the appointment is saved. If it can't confirm, Chimehill says so and your team gets a callback task.
Administrative only — no clinical notes used to answer
- 01Re-check the slot is still free
- 02Write the booking to PracSuite
- 03PracSuite confirms → tell the caller
On the call ↔ in PracSuite
Step through an example new-patient call and see what happens in your diary at each moment.
A new patient rings after hours
- CallerHi, I'd like to book a first appointment. Anything Thursday afternoon?
- 3:30 pmFollow-upBooked
- 4:15 pmFreeFree
- 5:00 pmFreeFree
- 5:45 pmFollow-upBooked
Nothing is written yet. Chimehill works out what the caller needs.
Illustration only — not the PracSuite interface.
If PracSuite doesn't confirm the save, the caller is told the booking isn't confirmed yet, and your team gets a callback task with a summary.
You choose what it can book
Pick the appointment types and practitioners Chimehill may book in PracSuite. Everything else becomes a message for your team.
- New patient assessmentLonger first visitCan book
- Standard follow-upExisting patientsCan book
- Long follow-upExisting patientsCan book
- Home visitNeeds a person to arrangeMessage to team
- Third-party fundede.g. workers' compensationMessage to team
Callers hear: “I can't book that one myself, but I'll pass your details to the team and they'll call you back.”
Example list — your own PracSuite appointment types appear here when you connect.
Whose diaries it books
Include or leave out anyone.
- Physio · Room 1Can book
- Physio · Room 2Can book
- Clinic directorMessage
Pause it any time
Switch Chimehill off and calls go back to your usual setup. Your PracSuite diary is untouched.
Connecting PracSuite, step by step
- 1You do this
Connect PracSuite
We link your PracSuite account with you on a set-up call. Chimehill sees your real availability.
- 2We do this
We set it up with you
We add your services, prices, hours and booking rules. You approve every answer.
- 3Chimehill does this
Go live, keep your number
Forward after-hours or overflow calls. Every call shows up in your call log.
Questions about Chimehill and PracSuite
How does Chimehill connect to PracSuite?
You connect your PracSuite account during set-up, with our team on the call. There's nothing to install on clinic computers.
Can it double-book my PracSuite diary?
Chimehill re-checks the slot right before saving. If someone else took it, it offers the caller another time instead.
Can Chimehill see clinical notes in PracSuite?
Chimehill is administrative only. It uses availability, appointment types, practitioners and the patient details needed to find or make a booking.
What if PracSuite is slow or unavailable?
Chimehill never says “you're booked” until PracSuite confirms the save. If it can't confirm, it tells the caller the booking isn't confirmed yet and creates a callback task for your team.
Will bookings made by Chimehill look different in PracSuite?
They land in the same diary as any other booking, so your team works the way they do today.
Do we keep our phone number?
Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and can change that whenever you like.
Can I switch it off?
Yes. Pause Chimehill and calls go back to your usual setup. There are no lock-in contracts.
Chimehill also works with
Chimehill for ClinikoSee how it works
Chimehill for SploseSee how it works
Chimehill for NookalSee how it works
Using different practice software? Tell us which one — we'll let you know when Chimehill works with it.Tell us
PracSuite is a trademark of its owner. Other product names and logos shown belong to their respective owners and are used only to identify the software Chimehill connects to.
Every call deserves an answer.
Hear Chimehill answer as your clinic, booking into your own practice software.
14 days free · No lock-in contracts