ForAI receptionist for osteopathy clinics: Hands-on all day. Every call still answered.
Chimehill picks up while you're treating and books first visits into your practice software.
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- Explains first-visit length from your approved notes
- Books new and returning patients into real slots
- Reads your cancellation policy word for word
From $249 a month · 14 days free ·See pricing
Calls come when your hands are full
Mid-treatmentHands busy. Phone ringing.
Answering mid-treatment is awkward for you and the person on the table.
Lunch breakThe desk is empty
Reception steps away, but new patients still ring.
After hoursThe clinic is closed
People ring after work. Chimehill answers and books them in.
The calls an osteopathy clinic gets
Pick a call to see how it's handled. Illustrative example calls — not real patients or clinics.
- CallerHow long is a first appointment with an osteo?
- ChimehillAt this clinic a first visit is booked for 60 minutes — longer than a follow-up, so the osteopath can take a full history.
- CallerOK. Have you got anything this week?
- ChimehillWednesday at 4:00 pm or Thursday at 7:30 am. Which would you like?
Answered, then a first visit booked
- Length and price from your approved notes
- Books the first-visit appointment type
- Confirmed once your software saved it
- CallerDo you have anything before work next week?
- ChimehillTuesday at 7:30 am is free for a first appointment. Would you like it?
- CallerYes, please.
- ChimehillThat's saved: Tuesday at 7:30 am. I'll just take a few details for your file.
First appointment booked
- Offers only real slots in your hours
- New patient details captured
- Summary in the morning log
- CallerI need to cancel Friday's appointment.
- ChimehillI can do that. Can I confirm your name and date of birth first?
- CallerSam Taylor, 9 February 1979.
- ChimehillThanks, Sam. Just so you know, the clinic asks for 24 hours' notice. Would you like another time?
Cancelled · policy read out
- Identity checked before any change
- Your notice policy, word for word
- Rebooking offered on the same call
- CallerMy appointment's for a work injury. How does the claim work?
- ChimehillClaims are handled by the team, so I'll pass this on rather than guess.
- ChimehillI'll create a callback with your claim details. Would you still like to book an appointment now?
- CallerYes, and the callback.
Booked, plus a callback for the claim
- No guesses about claims or cover
- Claim details noted for your team
- Booking still made if the caller wants
- CallerI'm pregnant — is it safe for me to see an osteo?
- ChimehillThat's a question for one of our osteopaths, so I won't try to answer it.
- ChimehillI can ask an osteopath to call you back, or book you in to talk it through. Which would you prefer?
- CallerA call back would be great.
Passed to an osteopath
- Never gives clinical advice
- Clinician callback with a summary
- Urgent language follows your script
Chimehill runs the desk. Your osteopaths run the care.
- First visits, booked as the longer appointment type
- Follow-ups with the same osteopath
- Reschedules and cancellations, with your notice policy
- First-visit length, prices, parking and hours — from your approved answers
- Callers who want a person: a transfer or a callback task
- “Is it safe for me?” and any symptom question
- Workers' compensation and motor accident claims
- Health fund, rebate and invoice questions
- Anything outside your approved answers
- Urgent or emergency language — your escalation script
Administrative, never clinical
Chimehill never assesses or advises on treatment. Suitability and symptom questions go to an osteopath as a callback, and urgent language follows the escalation script your clinicians approved.
Your answers, your appointment types
It only books what you allow and only says what you've approved. Unsure means it hands over.
Live in three steps
- 1You do this
Connect your practice software
Link Cliniko, Splose, PracSuite or Nookal. Chimehill sees your real availability.
- 2We do this
We set it up with you
We add your services, prices, hours and booking rules. You approve every answer.
- 3Chimehill does this
Go live, keep your number
Forward after-hours or overflow calls. Every call shows up in your call log.
Questions clinics ask us
Can it explain how long a first visit takes?
Yes — from the notes you approve. You write how long first visits and follow-ups take and what they cost, and Chimehill uses exactly that. If it isn't in your notes, it says so and offers a callback.
Will it book first visits into the right appointment type?
Yes. You choose which appointment types it may book. New patients get your first-visit type, returning patients get a follow-up with their usual osteopath where possible.
What about workers' compensation or motor accident claims?
It doesn't advise on claims. It can still book the appointment if you allow that, and it creates a callback task with the claim details for your team.
What if someone asks whether treatment is right for them?
That's a clinical question, so it goes to an osteopath as a callback. Chimehill never gives treatment advice, and urgent language follows your escalation script.
Which practice software does it book into?
Cliniko, Splose, PracSuite and Nookal. Chimehill reads live availability and only says an appointment is booked once your software has saved it. Using something else? Tell us when you book a demo.
Can we keep our clinic phone number?
Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.
How much does it cost?
Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.
Will callers know they're talking to an AI?
Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.
Built for allied-health clinics
Every call deserves an answer.
Hear Chimehill answer as your clinic, booking into your own practice software.
14 days free · No lock-in contracts