Clinic answering service
A clinic answering service should do more than take messages.
“I've hurt my back. Can I get in tomorrow?” — Sunday, 7:30 pm
Fewer missed calls, fewer callbacks
If you're searching for an answering service, you probably want three things. Here's how Chimehill handles each.
- Every call picked up — day, night and weekend
- Bookings, not just notes — straight into Cliniko, Splose, PracSuite or Nookal
- A person when it matters — transfer or callback task
Answering service vs Chimehill
Answering services differ a lot, so the right column describes what's typical — check the details with any provider you're considering.
| Topic | Chimehill | Typical answering service |
|---|---|---|
| Who answers | ChimehillAn AI receptionist that introduces itself as your clinic's virtual receptionist | Answering serviceA person, usually working from a script |
| Hours | Chimehill24/7, including weekends | Answering serviceVaries by provider and plan |
| Bookings | ChimehillBooks into Cliniko, Splose, PracSuite or Nookal — confirmed only once saved | Answering serviceOften takes a message; diary access varies by provider |
| Clinic questions | ChimehillAnswered only from facts you approve | Answering serviceUsually from a script you provide |
| Handover | ChimehillTransfer or callback task with a summary | Answering serviceMessages passed on by email, text or portal — varies |
| Cost model | ChimehillFixed monthly plan from $249 (AUD); $2.70 a call past your allowance | Answering serviceVaries — often per minute or per call, sometimes with a monthly fee |
| Contract | Chimehill14 days free · No lock-in contracts | Answering serviceVaries by provider |
What Chimehill would cost you
Pick roughly how many calls you'd send each month. We'll show the cheapest plan using our real prices (AUD, per month).
- 100 calls$249
- 200 calls$379
- 350 calls$579
Calls past your allowance are $2.70 each. Prices in Australian dollars, excluding GST.
$379a month (AUD)
- Plan
- 200 calls · $379
- Calls past allowance
- None
- First 14 days
- Free
An estimate from our published prices. It doesn't compare against any other provider's prices.
When a staffed service may suit you better
We'd rather tell you now. A staffed service may suit you when:
- You need every call handled by a person
- Many callers speak languages other than English
- You want phone triage — that needs clinicians
- Your practice software isn't one we support
Answering service questions
Is Chimehill an answering service?
It does the job of one, but it's an AI receptionist: it answers your clinic's calls 24/7, books into your practice software and passes anything it shouldn't handle to your team.
Will callers know it isn't a person?
Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.
Can it book appointments, not just take messages?
Yes — new patients, reschedules and cancellations, in Cliniko, Splose, PracSuite or Nookal. It only confirms once your software has saved the booking.
How is pricing different?
Chimehill uses fixed monthly plans: 100 calls $249, 200 calls $379, 350 calls $579 (AUD). Calls past your allowance are $2.70 each.
Can we use it only after hours?
Yes. Forward all calls, only overflow when the desk is busy, or only after hours — and change it whenever you like.
Can we keep our phone number?
Yes. You keep your number and forward calls to Chimehill. You can switch it off whenever you like.
Does it handle urgent or clinical calls?
Chimehill is administrative only and never gives clinical advice. Urgent language follows your escalation script.
Is there a lock-in contract?
No. Every plan starts with 14 days free and there are no lock-in contracts.
More ways Chimehill fits your clinic
- Every callAI receptionist for clinicsAnswers, books and hands over — what an AI receptionist does for your clinic.Read more
- Who it's forBy specialtyPhysio, chiro, osteo, podiatry, psychology and more.Read more
- Practice softwareIntegrationsBooks straight into Cliniko, Splose, PracSuite or Nookal.Read more
- ProductAll featuresEverything Chimehill does, grouped by what it handles.Read more
Every call deserves an answer.
Hear Chimehill answer as your clinic, booking into your own practice software.
14 days free · No lock-in contracts