AI receptionist for clinics
An AI receptionist for clinics answers your phone in a natural voice, books into your practice software and hands everything else to your team. It covers the calls your desk can't reach — mid-treatment, at lunch, after hours and at weekends.
An AI receptionist answers your clinic's phone, handles routine requests like bookings and common questions, and hands everything else to your team.
What is an AI receptionist?
Software that answers calls, understands what the caller needs and completes routine front-desk tasks — without a person picking up.
For a clinic, it connects to your practice software and follows rules you set: what it can book, which answers it gives, and when to hand over.
- New patient bookings from live availability
- Reschedules and cancellations, after an identity check
- Questions answered from approved clinic facts
AI receptionist vs the alternatives
Each option has its place. Pick one to compare — answering services vary by provider, so we've kept that side general.
AI receptionist vs voicemail
The usual defaultVoicemail records a message and waits for someone to call back. An AI receptionist finishes routine requests while the caller is still on the line.
Chimehill
- Answers and books on the call, 24/7
- Answers questions from approved facts
- Transfers or creates a callback when needed
- Logs a summary of every call
Voicemail
- Records a message for later
- Someone listens and calls back
- Some callers hang up without leaving one
- Part of your existing phone plan
AI receptionist vs an answering service
Varies by providerStaffed answering services put a person on the line. What they can do — booking, hours, pricing — usually varies by provider and plan.
Chimehill
- Books straight into Cliniko, Splose, PracSuite or Nookal
- Answers only from your approved facts
- Fixed monthly plans from $249 (AUD)
- Every call logged and summarised
Answering service
- A person answers, usually from a script
- Often takes messages; booking access varies
- Pricing varies — often per minute or per call
- Call notes vary by provider
AI receptionist vs extra reception cover
Rostered hoursAnother person on the desk is great while they're rostered on. An AI receptionist covers the hours around them.
Chimehill
- 24/7, including weekends
- No recruiting, training or rostering
- From $249/month (AUD), 14 days free
- Hands anything tricky to your team
Extra reception cover
- Covers rostered hours only
- Books and answers once trained
- Wages, super and leave
- Handles complex, in-person tasks
Built for allied-health front desks
Real slots from your real diary — it only says “you're booked” once your practice software confirms it.
- Speaks the way you would, from answers you approve
- Moves bookings safely, after checking identity
- A person when it matters — transfer or callback note
- Every call written up in your call log
Administrative. Never clinical.
Chimehill runs the front desk. Your practitioners handle care. The line between them is built in.
- No diagnosis, triage or treatment advice
- Never invents prices, policies or free times
- Asking for a person always works
Questions about AI receptionists
What is an AI receptionist for clinics?
Software that answers your clinic's phone, handles routine requests like bookings and common questions, and hands everything else to your team. Chimehill is built for independent allied-health clinics.
Will callers know they're talking to an AI?
Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.
Can an AI receptionist give medical advice?
Chimehill won't. It is administrative only. Clinical questions go to your practitioners and urgent language follows your escalation script.
Does it book straight into my practice software?
Yes — Cliniko, Splose, PracSuite and Nookal. It reads live availability and only confirms once your software has saved the booking.
Will it replace my receptionist?
It isn't designed to. It covers the calls your team can't reach — mid-treatment, at lunch, after hours and at weekends — and hands anything tricky back to them.
Can we keep our phone number?
Yes. You forward all calls, only overflow, or only after-hours calls to Chimehill, and can switch it off whenever you like.
Which specialties does it suit?
Allied-health clinics such as physiotherapy, chiropractic, osteopathy, podiatry, massage therapy, acupuncture and psychology — any clinic that books appointments by phone.
How much does an AI receptionist cost?
Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.
More ways Chimehill fits your clinic
- Instead of messagesClinic answering serviceAn answering service that books into your diary, not just takes messages.Read more
- Who it's forBy specialtyPhysio, chiro, osteo, podiatry, psychology and more.Read more
- Practice softwareIntegrationsBooks straight into Cliniko, Splose, PracSuite or Nookal.Read more
- ProductAll featuresEverything Chimehill does, grouped by what it handles.Read more
Every call deserves an answer.
Hear Chimehill answer as your clinic, booking into your own practice software.
14 days free · No lock-in contracts