AI receptionist for physiotherapy clinics
Chimehill is an AI receptionist for physiotherapy clinics. It answers your calls and books them straight into your practice software.
- Books initial assessments as the longer appointment type
- Moves follow-ups with the treating physio, after an identity check
- Passes pain, injury and exercise questions to your physios
- New injury assessment After hours · 7:40 pmNew patient assessment booked
- Reschedule a follow-up Mid-treatment · 11:05 amFollow-up moved with the same physio
- Do I need a referral? Lunchtime · 12:40 pmAnswered from your notes, the rest passed on
- Health fund or WorkCover Saturday · clinic closedCallback task for the front desk
- Pain or exercise question Morning · 7:20 amPassed to a physio
Chimehill at a glance for physiotherapy clinics
Every call answered
Day, night and weekends, while your team stays with patients.
Booked only once confirmed
A caller hears they're booked only after your practice software saves it.
Never clinical
Bookings, admin and the answers you approve. Anything clinical goes to your team.
Your phone rings mid-session
In a busy physio clinic the phone rings while you're guiding an exercise, at lunch and after you've closed. Every missed call is a new injury that books somewhere else. Chimehill answers each one, so you can stay with the patient in front of you.
Mid-sessionHands busy. Phone ringing.
Answering mid-treatment is awkward for you and the person on the table.
Lunch breakThe desk is empty
Reception steps away, but new patients still ring.
After hoursThe clinic is closed
People ring after work. Chimehill answers and books them in.
Answer every call without leaving the treatment room
Books the right appointment type
Initial assessments for new injuries as the longer appointment, follow-ups with the treating physio, each into a real slot in your diary.
Handles reschedules
Moves and cancels bookings after an identity check, reads your notice policy and re-checks the new slot before saving.
Answers clinic questions
Prices, hours, parking, referrals and what to wear, from answers you approve.
Covers after hours
Evenings, weekends and public holidays: callers book or leave a message instead of ringing off.
Loops in your team
Pain, injury and exercise questions, health fund, care plan and WorkCover calls go to your team with a summary. It never gives clinical advice.
Examples of how Chimehill helps physiotherapy clinics
Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.
Example call: New injury assessment
After hours · 7:40 pm- CallerCaller: Hi, I hurt my knee playing netball on Saturday. Can I book in with a physio?
- Free times found
- ChimehillChimehill: I can help with that. A first visit is an initial assessment, which is a longer appointment. I have Thursday at 7:30 am or Friday at 4:15 pm.
- CallerCaller: Friday, please. It's Sam Taylor.
- Booking saved
- ChimehillChimehill: Thanks, Sam. That's saved in the diary: Friday at 4:15 pm, initial assessment. Is there anything else?
New patient assessment booked
Example call: Reschedule a follow-up
Mid-treatment · 11:05 am- CallerCaller: I need to move my follow-up on Wednesday.
- ChimehillChimehill: No problem. Can I confirm your name and date of birth first, so I open the right file?
- CallerCaller: Priya Patel, 22 August 1985.
- Free times found
- ChimehillChimehill: Thanks, Priya. Alex has Thursday at 12:30 pm or Friday at 8:00 am. Shall I move it to one of those?
Follow-up moved with the same physio
Example call: Do I need a referral?
Lunchtime · 12:40 pm- CallerCaller: Do I need a referral from my GP to see a physio?
- Answer found
- ChimehillChimehill: Going by the clinic's notes, you don't need a referral to book a private appointment.
- CallerCaller: What if my GP has given me a care plan?
- The team will call back
- ChimehillChimehill: That's one for the team. I'll ask them to call you back this afternoon, and I can book your assessment now if you like.
Answered from your notes, the rest passed on
Example call: Health fund or WorkCover
Saturday · clinic closed- CallerCaller: I've got a WorkCover claim for my shoulder. Can I use it with you?
- ChimehillChimehill: Claims need the team to check the details. I'll ask them to call you on Monday morning.
- CallerCaller: Can they also tell me what my health fund covers?
- ChimehillChimehill: I'll add that to the note so they can answer both. They'll have your name and number.
- The team will call back
Callback task for the front desk
Example call: Pain or exercise question
Morning · 7:20 am- CallerCaller: My knee's sorer since I started the new exercises. Should I keep doing them?
- This one needs a clinician
- ChimehillChimehill: I'm not able to advise on exercises or pain — that's a question for your physio.
- ChimehillChimehill: I can ask your physio to call you back, or book the next available appointment. Which would you prefer?
- CallerCaller: A call back, please.
- The team will call back
Passed to a physio
Connect to the software you use daily
Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.
Careful with every call
Chimehill never assesses, triages or advises. A caller describing pain or asking about their exercises is offered an appointment or a callback from a physio, and urgent language follows the escalation script your clinicians approved.
- Never clinical. No diagnosis, triage or treatment advice
- Checks who's calling before opening or changing a booking
- Urgent or distressing calls follow the escalation script your clinicians approve
- Tells callers they're booked only once your software confirms it
Questions clinics ask us
Can it book assessments and follow-ups with the right physio?
Yes. New patients are booked as your initial-assessment type, never squeezed into a standard follow-up slot. Existing patients are identified first, then offered their treating physio's real free times — or another physio if you allow that.
Can it tell callers whether they need a referral?
Only from the notes you've approved — for example, that private appointments don't need a GP referral. Anything those notes don't cover, like how a particular care plan applies, goes to your team as a callback task.
What about Medicare care plans, health funds and WorkCover?
Chimehill can share the admin facts you've approved, like whether you offer on-the-spot claiming. Questions about a caller's cover, a care plan or a WorkCover or third-party claim go to your team with a short summary.
What if a caller asks about pain, an injury or their exercises?
It never assesses or advises. It offers the next available appointment or a callback from a physio, and urgent language follows the escalation script your clinicians approved.
Which practice software does it book into?
Cliniko, Splose, PracSuite and Nookal. Chimehill reads live availability and only says an appointment is booked once your software has saved it. Using something else? Tell us when you book a demo.
Can we keep our clinic phone number?
Yes. You forward calls to Chimehill — all calls, only overflow while you're treating, or only after hours — and you can change that or switch it off whenever you like.
How much does it cost?
Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.
Will callers know they're talking to an AI?
Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.
Every call deserves an answer.
Hear Chimehill answer as your clinic, booking into your own practice software.
14 days free · No lock-in contracts