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Chimehill
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Clinic answering service

A clinic answering service that books: Chimehill answers 24/7 and saves bookings in your practice software.

Photo of a clinic front desk at night, a desk phone lit up as it rings
  • Answers 24/7, including weekends
  • Books into your practice software on the call
  • Transfers the call or creates a callback when a person is needed
Book A Demo CallSee example calls
Works withBooks straight into your diary
ClinikoSplosePracSuiteNookal
Example answered calls
  • New patient, early start Morning · 6:55 amFirst appointment booked
  • Weekend booking Friday · 9:40 pm60-minute session booked
  • Cancellation After hours · 6:50 pmCancelled · policy read out
  • Fees & cancellations Saturday · practice closedAnswered from approved notes
  • Pain or symptom question Morning · 7:50 amPassed to a chiropractor
At a glance

Chimehill at a glance for clinics

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Your diary is checked live

    Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.

The problem

A message isn't a booking

A message service tells you someone called. You still have to ring back, and many callers have booked somewhere else by then. Chimehill answers and books the appointment while the caller is on the line.

  • Photo of a physiotherapist mid-treatment while a phone rings out of reach
    Mid-treatment

    Your hands are busy

    Nobody can reach the phone while they're with a patient.

  • Photo of an empty front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    Reception steps away and the phone keeps ringing.

  • Photo of a small clinic at night with the lights off
    After hours

    The clinic is closed

    People ring after work. Chimehill answers and books them in.

What it does

What Chimehill does that a message service doesn't

Here's what the AI receptionist handles for clinics, so your team can stay with patients.

See all features
  1. 01

    Books the right appointment type

    New patients and follow-ups, each as the appointment type you set up, in a real free slot in your practice software.

    • Works with Cliniko, Splose, PracSuite and Nookal
    • Only the appointment types and practitioners you allow
    • Says "you're booked" only once your software has saved it
    Photo of a small clinic team chatting at the front desk before opening
  2. 02

    Handles reschedules

    Moves and cancels bookings after an identity check, reads your notice policy and re-checks the new time before saving.

    • Checks name and date of birth before changing a booking
    • Caller ID alone never opens a patient's record
    • Offers another time straight away after a cancellation
    Photo of a woman on the phone moving an appointment, her diary open on the table
  3. 03

    Answers clinic questions

    Prices, hours, parking and what to bring, from answers you approve.

    • Answers only from the answers your clinic approves
    • Questions it can't answer go to your team, never a guess
    • Never gives clinical advice, even when asked directly
    Photo of a receptionist smiling while answering a patient's question at the front desk
  4. 04

    Covers after hours

    Evenings, weekends and public holidays: callers book or leave a message instead of ringing off.

    • Forward all calls, only overflow or only after hours
    • Callers book into real free times while you're closed
    • Every call is in the log with a summary by morning
    Photo of a clinic front desk at night, a desk phone lit up as it rings
  5. 05

    Loops in your team

    Clinical, funding and billing questions go to your team as a callback with a summary. It never gives clinical advice.

    • Transfers or arranges a callback when a caller asks for a person
    • Emergency calls follow your clinic's own escalation script
    • Each callback task comes with the caller's question
    Photo of a small clinic team chatting at the front desk before opening
In practice

Examples of how Chimehill helps clinics

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of a person's hand holding a phone during a call

Example call: New patient, early start

Morning · 6:55 am
  1. CallerCaller: Do you have anything before work next week?
  2. Free times found
  3. ChimehillChimehill: Tuesday at 7:30 am is free for a first appointment. Would you like it?
  4. CallerCaller: Yes, please.
  5. Booking saved
  6. ChimehillChimehill: That's saved: Tuesday at 7:30 am. I'll just take a few details for your file.

First appointment booked

  • Offers only real slots in your hours
  • New patient details captured
  • Summary in the morning log
Compare

Answering service vs Chimehill

Answering services differ a lot, so the right column describes what's typical. Check the details with any provider you're considering.

Answering service compared with Chimehill
Who answersChimehillAn AI receptionist that introduces itself as your clinic's virtual receptionistAnswering serviceA person, usually working from a script
HoursChimehill24/7, including weekendsAnswering serviceVaries by provider and plan
BookingsChimehillBooks into Cliniko, Splose, PracSuite or Nookal — confirmed only once savedAnswering serviceOften takes a message; diary access varies by provider
Clinic questionsChimehillAnswered only from facts you approveAnswering serviceUsually from a script you provide
HandoverChimehillTransfer or callback task with a summaryAnswering serviceMessages passed on by email, text or portal — varies
Cost modelChimehillFixed monthly plan from $249 (AUD); $2.70 a call past your allowanceAnswering serviceVaries — often per minute or per call, sometimes with a monthly fee
ContractChimehill14 days free · No lock-in contractsAnswering serviceVaries by provider
Honest fit

When a staffed service may suit you better

We'd rather tell you now. A staffed service may suit you when:

  • You need every call handled by a person
  • Many callers speak languages other than English
  • You want phone triage — that needs clinicians
  • Your practice software isn't one we support
Chimehill fits when
Calls booked into your diaryYes
Mostly bookings & routine questionsYes
A predictable monthly priceYes
A person available when askedYes
Integrations

Connect to the software you use daily

Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.

All integrations
Photo of a phone call becoming a booking in a clinic calendar
Books intoCliniko, Splose, PracSuite and Nookal
ClinikoSplosePracSuiteNookal
Built for healthcare

Careful with every call

Chimehill handles the admin and your practitioners handle care. It never gives clinical advice, and a caller who asks for a person always gets your transfer or callback.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
FAQ

Answering service questions

What is an AI receptionist?
Is Chimehill an answering service?

It does the job of one, but it's an AI receptionist: it answers your clinic's calls 24/7, books into your practice software and passes anything it shouldn't handle to your team.

Will callers know it isn't a person?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Can it book appointments, not just take messages?

Yes — new patients, reschedules and cancellations, in Cliniko, Splose, PracSuite or Nookal. It only confirms once your software has saved the booking.

How is pricing different?

Chimehill uses fixed monthly plans: 100 calls $249, 200 calls $379, 350 calls $579 (AUD). Calls past your allowance are $2.70 each.

Can we use it only after hours?

Yes. Forward all calls, only overflow when the desk is busy, or only after hours — and change it whenever you like.

Can we keep our phone number?

Yes. You keep your number and forward calls to Chimehill. You can switch it off whenever you like.

Does it handle urgent or clinical calls?

Chimehill is administrative only and never gives clinical advice. Urgent language follows your escalation script.

Is there a lock-in contract?

No. Every plan starts with 14 days free and there are no lock-in contracts.

Keep exploring

More ways Chimehill fits your clinic

All use cases

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts