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Chimehill
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AI receptionist for Cliniko clinics

Chimehill is an AI receptionist for Cliniko clinics. It answers your calls and books them straight into Cliniko.

Photo of a physiotherapist treating a patient's shoulder while the clinic's front desk sits quiet behind them
ClinikoFirst appointment saved in ClinikoExample call · After hours · 7:40 pm
  • Books new patients into real free times in Cliniko
  • Finds the right patient before moving or cancelling a booking
  • Says "you're booked" only once Cliniko has saved it
Book A Demo CallSee example calls
Example answered calls
  • New patient After hours · 7:40 pmFirst appointment saved in Cliniko
  • Follow-up Mid-treatment · 11:15 amFollow-up offered with Sam
  • Reschedule Lunchtime · 12:50 pmMoved to Friday 10:30 am
  • Cliniko is slow Morning · 8:20 amUnconfirmed, callback task created
  • Billing question Afternoon · 3:05 pmCallback task for billing
At a glance

Chimehill at a glance for Cliniko clinics

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Cliniko is checked live

    Before offering a time, it reads the real free slots in Cliniko, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in Cliniko first. Only then does the caller hear it's done.

The problem

Your Cliniko diary has gaps the phone could fill

Cliniko shows every free slot, but someone still has to answer the phone to fill them. When you're with a patient, at lunch or closed for the night, callers hang up and try the next clinic. Chimehill answers, checks Cliniko and books them in.

  • Photo of a physiotherapist mid-treatment while a phone rings out of reach
    Mid-treatment

    Your hands are busy

    The diary is open in Cliniko, but nobody can reach the phone.

  • Photo of an empty front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    Reception steps away and the phone keeps ringing.

  • Photo of a small clinic at night with the lights off
    After hours

    The clinic is closed

    Chimehill answers and books into Cliniko while you're at home.

What it does

What Chimehill does in your Cliniko diary

Photo of a clinic receptionist calmly reviewing the day's appointments

  • Reads live availability

    Checks Cliniko during the call, so callers only hear times that are really free with the practitioner they want.

  • Books the right appointment type

    Uses the appointment types and practitioners you choose in Cliniko. Anything you haven't allowed becomes a message for your team.

  • Finds the right patient

    Checks name and date of birth before opening a record, then adds the booking to the patient's existing file.

  • Moves and cancels bookings

    Re-checks the new slot just before saving, and frees the old one for someone else.

  • Hands the rest to your team

    Clinical, billing and insurer questions become a callback task with a summary. It never gives clinical advice.

In practice

Examples of how Chimehill helps Cliniko clinics

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of a woman on the phone at a clinic desk, a notepad beside her

Example call: New patient

After hours · 7:40 pm
  1. CallerCaller: Hi, I've hurt my shoulder and I'd like to see someone this week.
  2. Free times found
  3. ChimehillChimehill: I can book that. A first appointment is the longer one. I have Wednesday at 8:00 am or Thursday at 5:30 pm.
  4. CallerCaller: Thursday at 5:30, please. It's Hannah Price.
  5. Saved in Cliniko
  6. ChimehillChimehill: Thanks, Hannah. That's saved for Thursday at 5:30 pm. Is this the best number for the clinic to reach you?

First appointment saved in Cliniko

  • Only real free times offered
  • New patient added in Cliniko
  • Confirmed once Cliniko saved it
Set-up

Connecting Cliniko, step by step

Set it up with us on a demo call
  1. 1You do this

    Connect Cliniko

    We link your Cliniko account with you on a set-up call. Chimehill sees your real availability.

  2. 2We do this

    We set it up with you

    We add your services, prices, hours and booking rules. You approve every answer.

  3. 3Chimehill does this

    Go live, keep your number

    Forward after-hours or overflow calls. Every call shows up in your call log.

Built for healthcare

Careful with every call

Chimehill uses only the Cliniko details it needs to find or make a booking. It never reads or writes clinical notes, and it confirms a booking only once Cliniko has saved it.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
Other integrations

Chimehill also works with

All integrations

Using different practice software? Tell us which one — we'll let you know when Chimehill works with it.Tell us

Cliniko is a trademark of its owner. Other product names and logos shown belong to their respective owners and are used only to identify the software Chimehill connects to.

FAQ

Questions about Chimehill and Cliniko

Ask us on a demo call
How does Chimehill connect to Cliniko?

You connect your Cliniko account during set-up, with our team on the call. There's nothing to install on clinic computers.

Can it double-book my Cliniko diary?

Chimehill re-checks the slot right before saving. If someone else took it, it offers the caller another time instead.

Can Chimehill see clinical notes in Cliniko?

Chimehill is administrative only. It uses availability, appointment types, practitioners and the patient details needed to find or make a booking.

What if Cliniko is slow or unavailable?

Chimehill never says "you're booked" until Cliniko confirms the save. If it can't confirm, it tells the caller the booking isn't confirmed yet and creates a callback task for your team.

Do I need a particular Cliniko plan?

Tell us your Cliniko plan when you book a demo and we'll check it works with Chimehill before you start.

Can we keep our clinic phone number?

Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.

How much does it cost?

Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

Will callers know they're talking to an AI?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts