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AI receptionist for acupuncture clinics

Chimehill is an AI receptionist for acupuncture clinics. It answers your phone so it never rings through a treatment.

Photo of a acupuncturist talking calmly with a client before treatment in a calm clinic room
  • Books initial consultations as the longer appointment
  • Answers what-to-expect questions from your approved notes
  • Passes intake and health questions to your practitioners
Book A Demo CallSee example calls
Works withBooks straight into your diary
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Example answered calls
  • Initial consultation After hours · 7:05 pmInitial consultation booked
  • Intake questions Lunchtime · 12:40 pmIntake question passed to the team
  • What to expect Sunday · clinic closedAnswered from approved notes
  • Follow-up course Mid-treatment · 2:15 pmThree follow-ups booked
  • “Will it help my …?” Morning · 9:20 amPassed to a practitioner
At a glance

Chimehill at a glance for acupuncture clinics

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Your diary is checked live

    Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.

The problem

Your phone rings mid-treatment

In an acupuncture clinic the phone rings during a quiet treatment, between clients and after you've closed. People calling for the first time often have questions before they book. Chimehill answers each one, so the room stays calm.

  • Photo of an acupuncturist treating a client while a phone rings
    Mid-treatment

    A quiet room. A ringing phone.

    Answering breaks the calm your clients came for.

  • Photo of an empty front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    Reception steps away, but new clients still ring.

  • Photo of a small clinic at night with the lights off
    After hours

    The clinic is closed

    People ring after work. Chimehill answers and books them in.

What it does

Answer every call without leaving the treatment room

Photo of a acupuncture clinic reception running smoothly

  • Books the right appointment type

    Initial consultations as the longer appointment and follow-up courses with the same practitioner, into real slots.

  • Handles reschedules

    Moves and cancels bookings within your notice policy and re-checks the new slot before saving.

  • Answers clinic questions

    What to wear, how long it takes, prices and parking, from answers you approve.

  • Covers after hours

    Evenings, weekends and public holidays: callers book or leave a message instead of ringing off.

  • Loops in your team

    Intake, health history and whether acupuncture will help go to your practitioners. It never collects health details or gives clinical advice.

In practice

Examples of how Chimehill helps acupuncture clinics

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of a person at a kitchen table calling to ask about acupuncture

Example call: Initial consultation

After hours · 7:05 pm
  1. CallerCaller: I'd like to try acupuncture. How do I start?
  2. Free times found
  3. ChimehillChimehill: You'd start with an initial consultation, which is longer than a follow-up. I have Wednesday at 10:00 am or Friday at 4:30 pm.
  4. CallerCaller: Friday works.
  5. Booking saved
  6. ChimehillChimehill: That's saved: Friday at 4:30 pm, initial consultation. I'll take a few contact details.

Initial consultation booked

  • Books your initial-consultation type
  • Only real free slots offered
  • Confirmed once your software saved it
Integrations

Connect to the software you use daily

Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.

All integrations
Photo of a phone call becoming a booking in a clinic calendar
Books intoCliniko, Splose, PracSuite and Nookal
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Built for healthcare

Careful with every call

Chimehill never says what acupuncture can treat and never takes health history on the phone. Those questions go to your practitioners, and urgent language follows the escalation script you approved.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
Other specialties

Built for allied-health clinics

All specialties
  • PsychologyBookings and admin only, with a crisis script
  • Allied healthOne receptionist for physio, psych, OT, speech and dietetics
  • Social workBookings and admin only, with a crisis script
  • TherapyIntake, reschedules and admin with a strict crisis protocol
  • AudiologyHearing tests, hearing-aid reviews and NDIS routing
  • DietitiansNew-client intakes, reviews and Medicare EPC routing
FAQ

Questions clinics ask us

All questions
Can it book initial consultations?

Yes. You choose the appointment type for new patients, and Chimehill books initial consultations as that longer type, offering only real free times.

Will it take a new patient's health history?

No. Chimehill doesn't collect health details on the call. Intake questions go to your team as a callback task, so your own intake process stays the same.

What if someone asks if acupuncture will help their condition?

That's a clinical question, so it goes to a practitioner as a callback. Chimehill never makes claims about what treatment can do.

Can it book a course of follow-ups?

Yes, if you allow it. It re-checks each slot before saving and only confirms the ones your software has saved.

Does Chimehill work as an AI receptionist for alternative medicine and holistic clinics?

Yes. Acupuncture, Chinese medicine and other holistic practices run through the same desk: it answers between sessions, books your appointment types, and leaves anything clinical for a practitioner.

Which practice software does it book into?

Cliniko, Splose, PracSuite and Nookal, live as of October 2026. Chimehill reads live availability and only says an appointment is booked once your software has saved it. Using something else? Tell us when you book a demo.

Can we keep our clinic phone number?

Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.

How much does it cost?

Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

Will callers know they're talking to an AI?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts