AI receptionist for allied health
Chimehill is an AI receptionist for allied health. It answers while your practitioners are in session and books straight into your software.
- Books across physio, psych, OT, speech and dietetics
- Uses each practitioner's own appointment lengths
- Clinical and funding questions go to your team
Cliniko integration
Splose integration
PracSuite integration
Nookal integration- Physio reschedule Mid-session · 10:40 amFollow-up moved with the same physio
- NDIS participant enquiry Lunchtime · 12:35 pmCallback task for NDIS questions
- Psychology callback After hours · 8:50 pmNew client appointment booked
- OT home-visit request Morning · 9:15 amCallback task for a home visit
- Dietitian new client Saturday · clinic closedInitial consult booked with the dietitian
Chimehill at a glance for allied-health clinics
Picking up while the desk is busyThe call is answered
Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.
Your diary is checked live
Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.
Saved, then confirmed
Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.
One receptionist, every kind of practitioner
An allied-health clinic rarely has one appointment type. A physio runs 30-minute follow-ups, a psychologist runs 50-minute sessions, an OT does home visits, a dietitian takes an hour for a new client. Chimehill answers across all of them, offers each practitioner's real free slots and keeps the rules you set for every type.
Mid-sessionDoors closed. Phones ringing.
Across physio, psych, OT and speech, every practitioner is with someone.
Lunch breakThe desk is empty
Reception steps away, but new clients still ring.
After hoursThe clinic is closed
People ring after work. Chimehill answers and books them in.
Answer every call across every practitioner
Books the right practitioner and length
Physio initial assessments, psychology intakes, OT reviews, speech sessions, dietitian consults: each at the length you set, into a real slot with the practitioner the caller asks for.
Handles reschedules
Moves and cancels bookings after an identity check, reads your notice policy and re-checks the new slot before saving.
Answers practice questions
Fees, hours, parking, telehealth and what to bring, from answers you approve for each practitioner type. If a question isn't in your notes, it says so.
Covers after hours
Evenings, weekends and public holidays: callers book or leave a message instead of ringing off.
Loops in your team
Clinical questions, NDIS and Medicare queries, home-visit requests and anything outside your approved answers go to the right team member as a callback with a summary.
Examples of how Chimehill helps allied-health clinics
Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.
Example call: Physio reschedule
Mid-session · 10:40 am- CallerCaller: I need to move my physio appointment on Wednesday.
- ChimehillChimehill: Of course. Can I confirm your name and date of birth first?
- CallerCaller: Hannah Lee, 4 March 1992.
- Free times found
- ChimehillChimehill: Thanks, Hannah. Your physio has Thursday at 8:00 am or Friday at 3:30 pm free. Which suits?
Follow-up moved with the same physio
Example call: NDIS participant enquiry
Lunchtime · 12:35 pm- CallerCaller: I'm an NDIS participant. Can I use my plan here for my son's OT?
- ChimehillChimehill: NDIS plan questions go to the team, so they can read the plan and give you a straight answer.
- The team will call back
- ChimehillChimehill: I'll ask them to call you back. Would you like me to pencil in an OT appointment in the meantime?
- CallerCaller: Yes, please.
Callback task for NDIS questions
Example call: Psychology callback
After hours · 8:50 pm- CallerCaller: I'd like to book an appointment with a psychologist.
- ChimehillChimehill: I can help with that. I won't ask about the reason for your visit, just a few details to make the booking.
- CallerCaller: OK.
- Free times found
- ChimehillChimehill: Sam has Monday at 6:00 pm or Wednesday at 10:00 am free for new clients. Which would you like?
New client appointment booked
Example call: OT home-visit request
Morning · 9:15 am- CallerCaller: My dad can't travel. Can the OT see him at home?
- ChimehillChimehill: Home visits are arranged by the team so they can plan the route. I'll take the details and they'll call you back.
- CallerCaller: Thanks.
- The team will call back
- ChimehillChimehill: I've noted the suburb and the best number to reach you. The team will be in touch today.
Callback task for a home visit
Example call: Dietitian new client
Saturday · clinic closed- CallerCaller: I'd like to book an initial consult with a dietitian.
- Free times found
- ChimehillChimehill: A first visit is a longer appointment. Priya has Tuesday at 11:00 am or Thursday at 2:00 pm free.
- CallerCaller: Thursday, please. It's Alex Nguyen.
- Booking saved
- ChimehillChimehill: Thanks, Alex. That's saved: Thursday at 2:00 pm, dietitian initial consult. Please bring a recent food diary if you have one.
Initial consult booked with the dietitian
- Identity checked before the record is opened
- Same practitioner where possible
- Confirmed once your software saved it
Connect to the software you use daily
Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.
Cliniko integrationSplose integrationPracSuite integrationNookal integrationCareful with every call
Chimehill never assesses, triages or advises. A caller describing symptoms is offered an appointment or a callback from the right practitioner, and urgent language follows the escalation script your clinicians approved.
- Never clinical. No diagnosis, triage or treatment advice
- Checks who's calling before opening or changing a booking
- Urgent or distressing calls follow the escalation script your clinicians approve
- Tells callers they're booked only once your software confirms it
Built for allied-health clinics
- Social workBookings and admin only, with a crisis script
- TherapyIntake, reschedules and admin with a strict crisis protocol
- AudiologyHearing tests, hearing-aid reviews and NDIS routing
- DietitiansNew-client intakes, reviews and Medicare EPC routing
- Occupational therapyInitial assessments, home-visit routing and NDIS admin
- Chinese medicineInitial consults, course rebooking and herbal pickups
Questions clinics ask us
Which allied-health specialties does it cover?
Physiotherapy, chiropractic, osteopathy, podiatry, massage therapy, acupuncture, psychology, exercise physiology, speech pathology, occupational therapy and dietetics. It's the same receptionist in each, set up for your appointment types and the practitioners you choose.
Can it handle different appointment lengths for different practitioners?
Yes. Each practitioner's appointment types and lengths are set up once in your software, and Chimehill books only those types in only those slots. A new client never lands in a short follow-up, and a physio follow-up never books into a psychology hour.
Does it answer NDIS, Medicare or health-fund questions?
No. Plan and rebate questions depend on the caller's paperwork, so they go to your team as a callback task. Chimehill still books the appointment if the caller wants, and notes what the question was about.
How is this different from an allied-health answering service?
A traditional allied health answering service takes messages and passes them on. Chimehill answers the call, confirms who's ringing and books the appointment — the whole reception job, not just a note. Clinics that have outsourced physio reception as a stop-gap tend to use physio receptionist outsourcing for the admin and keep clinical calls with the practitioners; Chimehill does the same, with the booking written straight into your software.
Where is caller data stored?
Identity is checked before any booking is revealed or changed, and summaries stay administrative — no clinical detail, no reasons for visit. The practice sets what Chimehill can confirm and to whom.
What happens if a caller is in distress or describes a clinical problem?
It never assesses or advises. Any distress or risk language follows the escalation script your clinicians approved, and clinical questions go to the right practitioner as a callback. Bookings and messages are the only things it does on the call.
Which practice software does it book into?
Cliniko, Splose, PracSuite and Nookal, live as of October 2026. Chimehill reads live availability and only says an appointment is booked once your software has saved it. Using something else? Tell us when you book a demo.
Can we keep our clinic phone number?
Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.
How much does it cost?
Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.
Will callers know they're talking to an AI?
Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.
Every call deserves an answer.
Hear Chimehill answer as your clinic, booking into your own practice software.
14 days free · No lock-in contracts