Skip to content
Chimehill home
Book A Demo Call

AI receptionist for audiology clinics

Chimehill is an AI receptionist for audiology clinics. It answers while the audiologist is in a sound booth and books tests straight into your software.

Photo of an audiologist fitting a hearing aid on a seated patient in a bright clinic
  • Books hearing tests with the usual audiologist
  • Hearing-aid reviews booked as their own appointment type
  • NDIS and Hearing Services Program questions passed to your team
Book A Demo CallSee example calls
Works withBooks straight into your diary
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Example answered calls
  • Hearing-test booking After hours · 7:10 pmHearing assessment booked
  • NDIS participant Lunchtime · 12:35 pmCallback task for an NDIS question
  • Hearing Services Program Mid-morning · 10:20 amAppointment booked, HSP question routed to the team
  • Hearing-aid review Mid-session · 11:40 amHearing-aid review booked
  • Hearing-loss worry Morning · 8:40 amPassed to an audiologist
At a glance

Chimehill at a glance for audiology clinics

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Your diary is checked live

    Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.

The problem

You can't take a call from the sound booth

In an audiology clinic the audiologist is in the booth, the door is shut and the phone keeps ringing. Many callers are older and ring once, so a missed call often becomes a lost booking. Chimehill answers each one calmly and books the test if it can.

  • Photo of an audiologist in a sound booth while a phone rings on the front desk
    In the booth

    Door closed. Phone ringing.

    Your audiologist is in a sound-treated room and can't step out for the phone.

  • Photo of an empty audiology clinic front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    Reception steps away, but older callers still ring once and expect an answer.

  • Photo of a small audiology clinic at night with the lights off
    After hours

    The clinic is closed

    People ring in the evening to book a hearing test. Chimehill answers and books them in.

What it does

Answer every call without leaving the booth

Photo of an audiology clinic reception with a sound booth door ajar in the background

  • Books hearing tests

    Diagnostic hearing assessments and follow-ups with the usual audiologist, each at the length you set, into a real slot in your diary.

  • Books hearing-aid reviews

    Device fittings, reviews and tune-ups as their own appointment type, so a 15-minute check never lands in a full assessment slot.

  • Handles reschedules

    Moves and cancels appointments after an identity check, reads your notice policy and re-checks the new slot before anything is saved.

  • Covers after hours

    Evenings, weekends and public holidays: callers book or leave a message instead of ringing off. Older callers hear a calm, human-sounding voice.

  • Loops in your team

    NDIS plan questions, Hearing Services Program enquiries, device troubleshooting and anything clinical go to the team with a short summary. It never gives clinical advice.

In practice

Examples of how Chimehill helps audiology clinics

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of an older person at home in the evening calling to book a hearing test

Example call: Hearing-test booking

After hours · 7:10 pm
  1. CallerCaller: I'd like to book a hearing test. My GP suggested one.
  2. Free times found
  3. ChimehillChimehill: Of course. A diagnostic hearing assessment is the longer appointment. I have Tuesday at 10:00 am or Thursday at 2:30 pm.
  4. CallerCaller: Thursday, please. It's Margaret Lee.
  5. Booking saved
  6. ChimehillChimehill: Thanks, Margaret. That's saved in the diary: Thursday at 2:30 pm, hearing assessment. We'll see you then.

Hearing assessment booked

  • Books the longer assessment appointment
  • New patient details taken for your records
  • “Saved” only after the diary confirms
Integrations

Connect to the software you use daily

Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.

All integrations
Photo of a phone call becoming a booking in a clinic calendar
Books intoCliniko, Splose, PracSuite and Nookal
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Built for healthcare

Careful with every call

Chimehill never assesses hearing or advises on devices. A caller describing sudden hearing changes or pain is offered a callback from an audiologist, and urgent language follows the escalation script your clinicians approved.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
Other specialties

Built for allied-health clinics

All specialties
  • DietitiansNew-client intakes, reviews and Medicare EPC routing
  • Occupational therapyInitial assessments, home-visit routing and NDIS admin
  • Chinese medicineInitial consults, course rebooking and herbal pickups
  • Music therapyNDIS admin, paediatric and adult sessions, and group pencil-ins
  • Art therapyNew-client intake, NDIS and Medicare routing, and studio sessions
  • NaturopathyInitial consults, follow-ups and supplement pickups
FAQ

Questions clinics ask us

All questions
Which tests and reviews can it book?

Diagnostic hearing assessments, follow-ups and hearing-aid reviews, fittings and tune-ups — each at the length you set in your practice software. Chimehill only books the appointment types you allow it to, with the audiologists you choose.

Does it answer NDIS or Hearing Services Program questions?

No. NDIS plan questions and HSP eligibility, voucher and provider-choice questions depend on the caller's paperwork, so they go to the team as a callback task. Chimehill still books the appointment if the caller wants one.

How does it handle older callers?

Calmly and at the caller's pace. It uses a clear voice, repeats back the booking so the caller can confirm, and offers a human transfer or a callback whenever the caller asks for one.

What about hearing-aid troubleshooting questions?

Device problems, repairs, feedback and app questions go to the team as a callback — Chimehill never guesses. It can still book a review in the meantime, with what-to-bring taken from your approved notes.

Is this an audiologist answering service for hearing clinics and hearing-aid centres?

Yes, with bookings on top. A traditional audiologist answering service or hearing clinic answering service takes a message and passes it on; a hearing aid clinic answering service does the same for review and tune-up calls. Chimehill answers, books the hearing test or review into your software, and leaves clinical questions for your audiologist.

Where is caller data stored?

Identity is checked before any booking is revealed or changed, and summaries stay administrative — hearing-test results and device records are never read on the call. The practice sets what Chimehill can confirm.

Which practice software does it book into?

Cliniko, Splose, PracSuite and Nookal, live as of October 2026. Chimehill reads live availability and only says an appointment is booked once your software has saved it. Using something else? Tell us when you book a demo.

Can we keep our clinic phone number?

Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.

How much does it cost?

Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

Will callers know they're talking to an AI?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts