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AI receptionist for music therapy

Chimehill is an AI receptionist for music therapy. It handles your admin calls so sessions aren't interrupted.

Photo of a music therapist playing an instrument with a client in a bright therapy room
  • NDIS plan and invoicing questions passed to your team
  • Books paediatric and adult 1:1 and group sessions
  • Never discusses clinical goals or progress
Book A Demo CallSee example calls
Works withBooks straight into your diary
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Example answered calls
  • Paediatric intake After hours · 7:45 pmPaediatric assessment booked
  • NDIS plan question Lunchtime · 12:35 pmCallback task for NDIS admin
  • Group session enquiry Morning · 9:40 amPencilled in, pending team check
  • Reschedule Between sessions · 10:50 amMoved to Wednesday 4:30 pm
  • Progress question Afternoon · 3:50 pmFlagged for an urgent clinician callback
At a glance

Chimehill at a glance for music therapy practices

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Your diary is checked live

    Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.

The problem

Your phone rings mid-session

In music therapy you can't answer while you're singing with a child or holding a group. Many NDIS families ring when their plan drops in and expect a quick answer. A missed call often becomes a longer email thread. Chimehill answers each one with care.

  • Photo of a music therapist in a session with a child while a phone rings outside the room
    Mid-session

    Instruments out. Phone ringing.

    You're holding a session and you can't put the drums down to answer.

  • Photo of an empty front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    Reception steps away, but families still ring between sessions.

  • Photo of a small practice at night with the lights off
    After hours

    The practice is closed

    Parents ring after work. Chimehill answers and books them in.

What it does

Answer every call without leaving the session

Photo of a music therapy practice reception running smoothly

  • Books new clients

    Initial consults for paediatric and adult clients at the length you set, into real slots with the right music therapist.

  • Juggles 1:1 and groups

    Books 1:1 sessions straight into the diary and takes names for group sessions you run, each at the appointment type you set.

  • Handles reschedules

    Moves and cancels sessions after an identity check, reads your notice policy and re-checks the new slot before anything is saved.

  • Covers after hours

    Evenings and school holidays: parents and support coordinators book or leave a message instead of ringing off.

  • Loops in your team

    NDIS plan status, invoicing, service agreements and progress questions go to the team with a short summary. It never discusses clinical goals.

In practice

Examples of how Chimehill helps music therapy practices

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of a parent at home in the evening calling a music therapist

Example call: Paediatric intake

After hours · 7:45 pm
  1. CallerCaller: My son has an NDIS plan and I'd like to book a music therapy assessment.
  2. Free times found
  3. ChimehillChimehill: Of course. I won't ask about his history — just a few details to make the booking. The initial consult is longer than a regular session.
  4. CallerCaller: OK.
  5. Booking saved
  6. ChimehillChimehill: Jamie has Thursday at 4:00 pm or Monday after school. Which suits?

Paediatric assessment booked

  • No questions about diagnosis or goals
  • Only appointment types you allow
  • Confirmed once your software saved it
Integrations

Connect to the software you use daily

Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.

All integrations
Photo of a phone call becoming a booking in a clinic calendar
Books intoCliniko, Splose, PracSuite and Nookal
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Built for healthcare

Careful with every call

Chimehill never discusses clinical goals, progress or assessments on a call. Progress and plan-review questions go to the music therapist, and urgent language follows the escalation script your clinicians approved.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
Other specialties

Built for allied-health clinics

All specialties
FAQ

Questions clinics ask us

All questions
Does it answer NDIS admin questions?

No. Plan status, service agreements, line items and invoicing depend on the client's paperwork, so they go to the team as a callback task. Chimehill can still book the session if the caller wants.

Can it book both paediatric and adult sessions?

Yes. You set a longer appointment type for each, and Chimehill books into the right one with the music therapist you choose. It never asks about diagnosis or history.

What about group sessions?

Group enquiries are taken as a pencil-in and sent to the team as a task. A music therapist checks the group is the right fit before the client starts, so new members never land in a session that doesn't suit.

What happens if a parent asks about progress?

Progress and plan-review questions always go to the music therapist as a callback. Chimehill never discusses goals, assessments or how a client is going.

Can it work as a music therapist answering service for solo or group practice?

Yes. For solo RMTs or small groups, Chimehill picks up when you're in a session, takes the booking into Cliniko, Nookal, PracSuite or Splose, and leaves anything about a client's progress for you.

Which practice software does it book into?

Cliniko, Splose, PracSuite and Nookal, live as of October 2026. Chimehill reads live availability and only says an appointment is booked once your software has saved it. Using something else? Tell us when you book a demo.

Can we keep our clinic phone number?

Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.

How much does it cost?

Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

Will callers know they're talking to an AI?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts