Skip to content
Chimehill
Book A Demo Call

AI receptionist for PracSuite clinics

Chimehill is an AI receptionist for PracSuite clinics. It answers your calls and books them straight into PracSuite.

Photo of a podiatrist examining a patient's foot in a bright treatment room
PracSuiteFirst appointment saved in PracSuiteExample call · Morning rush · 8:45 am
  • Books new patients into real free times in PracSuite
  • Finds the right patient before moving or cancelling a booking
  • Says "you're booked" only once PracSuite has saved it
Book A Demo CallSee example calls
Example answered calls
  • Busy desk Morning rush · 8:45 amFirst appointment saved in PracSuite
  • Shared family number Lunchtime · 1:10 pmRight patient found, move offered
  • After hours Evening · 8:20 pmWeekend booking saved
  • PracSuite is slow Afternoon · 4:50 pmUnconfirmed, callback task created
  • Insurer question Morning · 9:30 amCallback task for the insurer question
At a glance

Chimehill at a glance for PracSuite clinics

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • PracSuite is checked live

    Before offering a time, it reads the real free slots in PracSuite, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in PracSuite first. Only then does the caller hear it's done.

The problem

Your front desk can't answer two lines at once

In a clinic with several practitioners, reception is checking someone in, taking a payment and answering the phone at the same time. The second caller waits, then hangs up. Chimehill picks up the calls the desk can't, and books them into PracSuite.

  • Photo of a podiatrist treating a patient while a phone rings at the front desk
    Mid-treatment

    Your hands are busy

    The diary is open in PracSuite, but nobody can reach the phone.

  • Photo of an empty front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    Reception steps away and the phone keeps ringing.

  • Photo of a small clinic at night with the lights off
    After hours

    The clinic is closed

    Chimehill answers and books into PracSuite while you're at home.

What it does

What Chimehill does in your PracSuite diary

Photo of a busy multi-practitioner clinic reception with two staff working calmly

  • Covers the overflow

    Answers when the desk is busy, at lunch or after hours. You choose whether it takes every call or only the ones your team misses.

  • Books like your reception team

    Bookings land in the same PracSuite diary as any other, with the appointment types and practitioners you allow.

  • Finds the right patient

    Checks name and date of birth before opening a record, so a shared family number never books the wrong person.

  • Moves and cancels bookings

    Re-checks the new time before saving it, and frees the old slot for the next caller.

  • Leaves the rest to your team

    Clinical, account and insurer questions become a callback task with a summary. It never gives clinical advice.

In practice

Examples of how Chimehill helps PracSuite clinics

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of a woman on the phone with a coffee at a clinic counter

Example call: Busy desk

Morning rush · 8:45 am
  1. CallerCaller: Hi, I'd like to book in for my heel pain. Any time next week.
  2. Free times found
  3. ChimehillChimehill: I can do that. A first appointment is the longer one. I have Monday at 10:15 am or Wednesday at 2:30 pm.
  4. CallerCaller: Monday, please. It's Dan Hughes.
  5. Saved in PracSuite
  6. ChimehillChimehill: Thanks, Dan. That's saved for Monday at 10:15 am. What's the best number for the clinic to reach you?

First appointment saved in PracSuite

  • Answered while the desk was busy
  • New patient added
  • Confirmed once PracSuite saved it
Set-up

Connecting PracSuite, step by step

Set it up with us on a demo call
  1. 1You do this

    Connect PracSuite

    We link your PracSuite account with you on a set-up call. Chimehill sees your real availability.

  2. 2We do this

    We set it up with you

    We add your services, prices, hours and booking rules. You approve every answer.

  3. 3Chimehill does this

    Go live, keep your number

    Forward after-hours or overflow calls. Every call shows up in your call log.

Built for healthcare

Careful with every call

Chimehill uses only the PracSuite details it needs to find or make a booking. It never reads or writes clinical notes, and it confirms a booking only once PracSuite has saved it.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
Other integrations

Chimehill also works with

All integrations

Using different practice software? Tell us which one — we'll let you know when Chimehill works with it.Tell us

PracSuite is a trademark of its owner. Other product names and logos shown belong to their respective owners and are used only to identify the software Chimehill connects to.

FAQ

Questions about Chimehill and PracSuite

Ask us on a demo call
How does Chimehill connect to PracSuite?

You connect your PracSuite account during set-up, with our team on the call. There's nothing to install on clinic computers.

Can it double-book my PracSuite diary?

Chimehill re-checks the slot right before saving. If someone else took it, it offers the caller another time instead.

Can Chimehill see clinical notes in PracSuite?

Chimehill is administrative only. It uses availability, appointment types, practitioners and the patient details needed to find or make a booking.

What if PracSuite is slow or unavailable?

Chimehill never says "you're booked" until PracSuite confirms the save. If it can't confirm, it tells the caller the booking isn't confirmed yet and creates a callback task for your team.

Will bookings made by Chimehill look different in PracSuite?

They land in the same diary as any other booking, so your team works the way they do today.

Can we keep our clinic phone number?

Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.

How much does it cost?

Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

Will callers know they're talking to an AI?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts