AI receptionist FAQ: questions clinics ask us, answered plainly.

An AI receptionist for independent allied-health clinics. It answers your calls 24/7 — after hours, during treatments and when the desk is busy — answers your approved questions, books and changes appointments in your practice software, and hands anything else to your team.

Physiotherapy, chiropractic, osteopathy, podiatry, massage therapy, acupuncture and psychology — any clinic that books appointments by phone.

You connect your practice software, choose what it can book, approve your answers and forward your calls. We walk you through it on a call, you can test it before any patient hears it, and your customer success manager keeps tuning it with you after go-live.

You keep your number and forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours. You can change that whenever you like.

Yes. You forward overflow or after-hours calls to Chimehill and can switch it off whenever you like.

Yes. You can test Chimehill on your own clinic's set-up before any patient hears it, and you can hear it answer as your clinic on a demo call.

Every plan comes with a dedicated customer success manager who keeps tuning your answers, booking rules and call forwarding with you.

It suits allied-health clinics on Cliniko, Splose, PracSuite or Nookal that miss calls during treatments, at lunch, after hours or at weekends. It isn't a fit if you want phone triage or clinical advice, need calls in languages other than English, or want every call handled by a person.

New-patient bookings, reschedules and cancellations, questions your clinic has approved answers for (parking, prices, what to bring, how long a first visit takes), and messages or callbacks for your team.

No. Chimehill never tells a caller they're booked until your practice software confirms the appointment. If the save fails or times out, it tells the caller the booking isn't confirmed and arranges a callback.

It confirms details such as the caller's name and date of birth before finding, revealing or changing a booking. Caller ID alone is never treated as proof of identity.

Always. When a caller asks for a person, Chimehill transfers the call or creates a callback task for your team — whichever your clinic has set up.

It never guesses. It transfers the call or creates a callback task for your team with a summary.

It confirms the caller's identity, cancels in your practice software and reads out your own notice policy word for word. It can offer another time straight away.

Four voices: Ava, Olivia, Ruby and Mia. You can hear each one on a demo call.

English only for now. Calls in other languages aren't supported yet.

Every call is logged with a summary and its outcome — booked, moved, answered, or passed to your team — so the morning starts with a clear list.

No. Chimehill is administrative only. Clinical questions go to your practitioners and urgent language follows your escalation script.

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and callers can ask for a person at any time.

Yes. It answers from your approved notes and never invents availability, prices, policies or practitioner details. If it isn't sure, it says so and hands over.

Your clinic does. Chimehill processes caller information on your behalf to answer and log calls, and each clinic's data is kept separate from every other clinic's.

Plans start at $249 a month (AUD) for 100 calls. The recommended plan is $379 for 200 calls, and $579 for 350 calls. Every plan starts with 14 days free.

Yes. Every plan starts with 14 days free.

Calls past your plan's allowance are $2.70 each, so callers are still answered.

No. There are no lock-in contracts — you can cancel whenever you like.

Each plan includes outbound calls with the same allowance as inbound. Web chat is coming soon and will be unlimited and free on every plan.

Cliniko, Splose, PracSuite and Nookal. Using something else? Tell us when you book a demo.

Yes. It offers real free slots from your practice software, re-checks the slot immediately before saving, and only confirms once your software has saved the appointment.

Yes. During set-up you choose which appointment types and practitioners Chimehill can book. Anything outside those rules goes to your team.

You connect it during set-up and we walk you through it on a call. Your customer success manager checks it with you before any patient call goes through.

Multi-location groups are a good fit. Talk to us about how your locations and diaries are set up.

Tell us which one you use when you book a demo — it helps us decide what to support next.