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AI receptionist for clinics

An AI receptionist for clinics answers your phone and books callers straight into your practice software.

Photo of a clinic receptionist checking a new booking on the clinic computer
  • Books new patients into real free times
  • Moves and cancels bookings after an identity check
  • Hands clinical questions to your team
Book A Demo CallSee example calls
Works withBooks straight into your diary
ClinikoSplosePracSuiteNookal
Example answered calls
  • New injury assessment After hours · 7:40 pmNew patient assessment booked
  • Reschedule Mid-treatment · 3:20 pmMoved to Friday 8:15 am
  • Home visit request Mid-treatment · 11:15 amCallback task for home visits
  • Health fund question Saturday · clinic closedCallback task for the front desk
  • Pain or exercise question Morning · 7:20 amPassed to a physio
At a glance

Chimehill at a glance for clinics

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Your diary is checked live

    Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.

The problem

Calls come in while your team is busy

The phone rings while your team is with patients, at lunch or gone home. Most callers won't leave a message; they ring the next clinic. An AI receptionist answers those calls and books them in.

  • Photo of a physiotherapist mid-treatment while a phone rings out of reach
    Mid-treatment

    Your hands are busy

    Nobody can reach the phone while they're with a patient.

  • Photo of an empty front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    Reception steps away and the phone keeps ringing.

  • Photo of a small clinic at night with the lights off
    After hours

    The clinic is closed

    People ring after work. Chimehill answers and books them in.

What it does

What an AI receptionist does for your clinic

Here's what the AI receptionist handles for clinics, so your team can stay with patients.

See all features
  1. 01

    Books the right appointment type

    New patients and follow-ups, each as the appointment type you set up, in a real free slot in your practice software.

    • Works with Cliniko, Splose, PracSuite and Nookal
    • Only the appointment types and practitioners you allow
    • Says "you're booked" only once your software has saved it
    Photo of a small clinic team chatting at the front desk before opening
  2. 02

    Handles reschedules

    Moves and cancels bookings after an identity check, reads your notice policy and re-checks the new time before saving.

    • Checks name and date of birth before changing a booking
    • Caller ID alone never opens a patient's record
    • Offers another time straight away after a cancellation
    Photo of a woman on the phone moving an appointment, her diary open on the table
  3. 03

    Answers clinic questions

    Prices, hours, parking and what to bring, from answers you approve.

    • Answers only from the answers your clinic approves
    • Questions it can't answer go to your team, never a guess
    • Never gives clinical advice, even when asked directly
    Photo of a receptionist smiling while answering a patient's question at the front desk
  4. 04

    Covers after hours

    Evenings, weekends and public holidays: callers book or leave a message instead of ringing off.

    • Forward all calls, only overflow or only after hours
    • Callers book into real free times while you're closed
    • Every call is in the log with a summary by morning
    Photo of a clinic front desk at night, a desk phone lit up as it rings
  5. 05

    Loops in your team

    Clinical, funding and billing questions go to your team as a callback with a summary. It never gives clinical advice.

    • Transfers or arranges a callback when a caller asks for a person
    • Emergency calls follow your clinic's own escalation script
    • Each callback task comes with the caller's question
    Photo of a small clinic team chatting at the front desk before opening
In practice

Examples of how Chimehill helps clinics

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of a person's hand holding a phone during a call

Example call: New injury assessment

After hours · 7:40 pm
  1. CallerCaller: Hi, I hurt my knee playing netball on Saturday. Can I book in with a physio?
  2. Free times found
  3. ChimehillChimehill: I can help with that. A first visit is an initial assessment, which is a longer appointment. I have Thursday at 7:30 am or Friday at 4:15 pm.
  4. CallerCaller: Friday, please. It's Sam Taylor.
  5. Booking saved
  6. ChimehillChimehill: Thanks, Sam. That's saved in the diary: Friday at 4:15 pm, initial assessment. Is there anything else?

New patient assessment booked

  • Books the initial-assessment appointment type
  • New patient details taken for your records
  • “Saved” only after the diary confirms
How it differs

AI receptionist vs the alternatives

Each option has its place. Pick one to compare. Answering services vary by provider, so we've kept that side general.

AI receptionist vs voicemail

The usual default

Voicemail records a message and waits for someone to call back. An AI receptionist finishes routine requests while the caller is still on the line.

Chimehill

  • Answers and books on the call, 24/7
  • Answers questions from approved facts
  • Transfers or creates a callback when needed
  • Logs a summary of every call

Voicemail

  • Records a message for later
  • Someone listens and calls back
  • Some callers hang up without leaving one
  • Part of your existing phone plan
Honest fit

When an AI receptionist isn't the right fit

We'd rather say it up front. A person on the phone may suit you better when:

  • Every caller must speak to a person
  • Many callers speak languages other than English
  • You want phone triage, which needs a clinician
  • Your practice software isn't one we support
An AI receptionist fits when
Calls booked into your diaryYes
Mostly bookings and routine questionsYes
Calls missed mid-treatment or after hoursYes
A person available when askedYes
Integrations

Connect to the software you use daily

Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.

All integrations
Photo of a phone call becoming a booking in a clinic calendar
Books intoCliniko, Splose, PracSuite and Nookal
ClinikoSplosePracSuiteNookal
Built for healthcare

Careful with every call

Chimehill runs the front desk and your practitioners handle care. Clinical questions go to your team, and urgent language follows the escalation script your clinicians approve.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
FAQ

Questions about AI receptionists

All FAQs
What is an AI receptionist for clinics?

Software that answers your clinic's phone, handles routine requests like bookings and common questions, and hands everything else to your team. Chimehill is built for independent allied-health clinics.

Will callers know they're talking to an AI?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Can an AI receptionist give medical advice?

Chimehill won't. It is administrative only. Clinical questions go to your practitioners and urgent language follows your escalation script.

Does it book straight into my practice software?

Yes — Cliniko, Splose, PracSuite and Nookal. It reads live availability and only confirms once your software has saved the booking.

Will it replace my receptionist?

It isn't designed to. It covers the calls your team can't reach — mid-treatment, at lunch, after hours and at weekends — and hands anything tricky back to them.

Can we keep our phone number?

Yes. You forward all calls, only overflow, or only after-hours calls to Chimehill, and can switch it off whenever you like.

Which specialties does it suit?

Allied-health clinics such as physiotherapy, chiropractic, osteopathy, podiatry, massage therapy, acupuncture, psychology, exercise physiology and speech pathology, and any other clinic that books appointments by phone.

How much does an AI receptionist cost?

Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

Keep exploring

More ways Chimehill fits your clinic

All use cases

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts