Everything Chimehill does on a call

AI receptionist features that never put callers on hold

Answering, booking, handover, control, call logs and safety — built for independent allied-health clinics and their practice software. Pick an area to jump straight to it.

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All features

Six areas, one receptionist

01 · Answering

Answering

Picks up when your team can't — mid-treatment, at lunch, after hours and at weekends.

Example · Sat 9:05 am: Answered
Voice: Ava

Answers 24/7

Day, night, weekends and public holidays — no voicemail, no hold music.

Overflow cover

Forward only when the line is busy or after a few rings. Your team still answers when it can.

Speaks the way you would

Answers parking, prices and what to bring from facts you approve. No guessing, no rounding.

Four voices

Choose Ava, Olivia, Ruby or Mia. It introduces itself as your clinic's virtual receptionist.

02 · Booking

Booking

Real slots from your real diary — confirmed only once your practice software saves them.

New patient assessment: Thu 4:15 pm
Status: Saved

New patient bookings

Right appointment type, right practitioner, patient record created in Cliniko, Splose, PracSuite or Nookal.

Reschedules & cancellations

Confirms identity first, re-checks the new time and reads your notice policy.

Per-practitioner rules

Respects each practitioner's hours, services and appointment lengths.

Text confirmation

A confirmation text goes out only after the booking is saved.

Coming soon

03 · Handover

Handover

When a caller asks for a person, or the call isn't one Chimehill should handle, it hands over.

Wants a person · 12:20 pm: Callback
Summary: Attached

Transfer to your team

Passes the call to the number you choose when a caller asks for a person.

Callback tasks

Anything it shouldn't handle becomes a clear task with a summary.

One exception queue

Callbacks and messages land in one place, so nothing falls through.

Escalation script

Urgent language follows the escalation script your clinic configures.

04 · Control

Control

You decide what it answers, when it answers and what it's allowed to book.

Answers: After hours
Can book: New patients

Choose what it can book

Pick appointment types and practitioners. Everything else becomes a message.

Schedule cover

After hours, lunch, training days — on and off by time of day.

Keep your number

Forward all calls, only overflow, or only after hours. Change it whenever you like.

Approve every answer

Your hours, prices and policies, in your words. Change them any time.

05 · Logs & summaries

Logs & summaries

Nothing happens out of sight. Every call is logged and summarised for your team.

Reschedule · 10:40 am: Moved
Parking · Sat 9:05 am: Answered

Every call logged

Who called, what they needed and what Chimehill did.

Morning summaries

After-hours calls written up and ready when the desk opens.

Usage at a glance

See how many calls your plan has used this month.

Unlimited web chat

Web chat, included free on every plan alongside your calls.

Coming soon

06 · Safety

Safety

Chimehill runs the front desk. Your practitioners handle care. The line between them is built in.

Clinical question: To your team
“You're booked”: After save

Administrative, not clinical

No diagnosis, triage or treatment advice. Clinical questions go to your team.

Practice-approved answers only

It never invents prices, policies or availability. Unsure means it hands over.

Identity before changes

Checks who is calling before revealing or changing a booking.

Human fallback, always

A caller who asks for a person always gets your configured fallback.

Compare

Chimehill or voicemail?

Voicemail records a message. Chimehill finishes the job while the caller is still on the line.

Comparing answering services?

Chimehill compared with voicemail
	Chimehill	Voicemail
Hours covered	24/7, including weekends	Records only — someone calls back later
New patient bookings	Booked on the call, into Cliniko, Splose, PracSuite or Nookal	Waits for a callback
Reschedules & cancellations	Identity checked, policy read, new time offered	A message to play back and action
Clinic questions	Answered from your approved FAQs	No
Wants a person	Transfer or callback task with a summary	Leaves a message
What your team sees	A logged summary of every call	Recordings to listen to, one by one
Cost	From $249/month (AUD), 14 days free	Part of your phone plan

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo Call See pricing

14 days free · No lock-in contracts