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AI receptionist for prosthetics and orthotics

Chimehill is an AI receptionist for prosthetics and orthotics. It answers your phone so a fitting is never interrupted.

Photo of a prosthetist working on a lower-limb prosthesis in a bright workshop while a client waits calmly
  • Books fitting appointments as the longer type
  • Books adjustment reviews with the usual clinician
  • Passes NDIS plan and funding questions to your team
Book A Demo CallSee example calls
Works withBooks straight into your diary
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Example answered calls
  • Fitting appointment After hours · 7:35 pmFitting booked
  • Adjustment review Mid-fitting · 2:20 pmAdjustment review booked
  • NDIS participant Lunchtime · 12:40 pmCallback task for NDIS, review pencilled in
  • Device pickup Morning · 9:15 amPickup passed to workshop, review pencilled in
  • Fit or pain concern Morning · 8:10 amPassed to a prosthetist
At a glance

Chimehill at a glance for prosthetics and orthotics clinics

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Your diary is checked live

    Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.

The problem

Your phone rings during a fitting

A prosthetic or orthotic fitting takes real time, and you can't stop halfway. Callers ring about adjustments, pickups and NDIS questions during that window and after hours. Chimehill answers every one, so you can finish the fitting in front of you.

  • Photo of a prosthetist working on a device while a phone rings nearby
    During a fitting

    Hands in a cast. Phone ringing.

    A fitting takes real time. You can't stop halfway to pick up.

  • Photo of an empty front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    Reception steps away, but new clients still ring.

  • Photo of a small clinic at night with the lights off
    After hours

    The clinic is closed

    People ring after work about a device. Chimehill answers and books them in.

What it does

Answer every call without leaving the workshop or fitting room

Photo of a prosthetics and orthotics clinic reception running smoothly

  • Books fitting appointments

    A fitting booked as the longer appointment you've set, with the right clinician and the time your workflow needs, into a real slot.

  • Books adjustment reviews

    Review and adjustment appointments as their own type, each slot re-checked before saving so a short review never lands in a fitting slot.

  • Takes pickup and callback requests

    Device pickup times, repair questions and "is my orthotic ready?" calls — passed to the workshop so you don't step out of a fitting.

  • Answers clinic questions

    Opening hours, parking, access and what to bring, from answers you approve. It never advises on a device or a limb.

  • Loops in your team

    NDIS plan status, service agreements, insurance pre-auth and pain or fit problems go to a clinician with a short summary.

In practice

Examples of how Chimehill helps prosthetics and orthotics clinics

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of a person at home in the evening calling a prosthetics and orthotics clinic

Example call: Fitting appointment

After hours · 7:35 pm
  1. CallerCaller: I need to book my first fitting for a new orthotic.
  2. Free times found
  3. ChimehillChimehill: A fitting is the longer appointment. I have Wednesday at 10:00 am or Friday at 2:30 pm with your usual clinician.
  4. CallerCaller: Wednesday, please.
  5. Booking saved
  6. ChimehillChimehill: That's saved: Wednesday at 10:00 am, fitting appointment. I'll take a few contact details.

Fitting booked

  • Books the longer fitting type you set
  • Only real free slots offered
  • Confirmed once your software saved it
Integrations

Connect to the software you use daily

Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.

All integrations
Photo of a phone call becoming a booking in a clinic calendar
Books intoCliniko, Splose, PracSuite and Nookal
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Built for healthcare

Careful with every call

Chimehill never advises on a device, a fit problem or a limb. Those calls go to your clinicians as a callback, and urgent language follows the escalation script your team approved.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
Other specialties

Built for allied-health clinics

All specialties
  • Lactation consultantsNew-mother intake, home visits and after-hours cover
  • KinesiologyInitial consults, follow-up cycles and what-to-expect answers
  • VeterinaryNew-pet registration, routine bookings and medication pickups
  • Sports clinicsMatch-day injuries, telehealth reviews and seasonal rebooking
  • MyotherapyInitial consults, rebooking cycles and extras routing
  • NutritionistsIntakes, sport referrals and meal-plan check-ins
FAQ

Questions clinics ask us

All questions
Can it tell a fitting apart from an adjustment review?

Yes. You set a different appointment type for each, and Chimehill books into the right one. A short review never lands in a long fitting slot.

Can it answer NDIS plan or funding questions?

No. Plan status, line items and self vs plan-managed depend on the client's paperwork, so they go to your team as a callback. It can still pencil in a review.

Can it handle device pickup calls?

Yes. It takes the caller's name and number and passes the pickup question to your workshop as a callback. It never says whether a job is ready on the phone.

What if a client says a device is causing pain?

That's a clinical question, so it stops and sends the call to a clinician as a callback. If the language is urgent, it follows the escalation script you approved.

Which practice software does it book into?

Cliniko, Splose, PracSuite and Nookal, live as of October 2026. Chimehill reads live availability and only says an appointment is booked once your software has saved it. Using something else? Tell us when you book a demo.

Can we keep our clinic phone number?

Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.

How much does it cost?

Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

Will callers know they're talking to an AI?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts