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AI receptionist for veterinary clinics

Chimehill is an AI receptionist for veterinary clinics. It answers your phone so a consult or surgery is never interrupted.

Photo of a vet gently examining a calm dog in a bright consult room while the owner looks on
  • Registers new pets and takes their basic details
  • Books check-ups, vaccinations and dentals
  • Passes medication pickup calls to your team
Book A Demo CallSee example calls
Works withBooks straight into your diary
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Example answered calls
  • New-pet registration After hours · 7:30 pmNew pet registered and first consult booked
  • Vaccination booking Lunchtime · 12:40 pmVaccination booked
  • Medication pickup Morning · 9:15 amPickup passed to the team, check-up pencilled in
  • What to bring Sunday · clinic closedAnswered from approved notes
  • Worried owner Morning · 8:10 amPassed to a vet
At a glance

Chimehill at a glance for veterinary clinics

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Your diary is checked live

    Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.

The problem

Your phone rings during a consult

In a vet clinic the phone rings while you're in a consult, in surgery or at the dental bench. Owners ring to book a vaccination, to collect medication or to ask about a worried pet, and many don't try again. Chimehill answers each one, so the clinic keeps moving.

  • Photo of a vet with a pet on the consult table while a phone rings nearby
    Mid-consult

    Hands full. Phone ringing.

    You're with a worried owner and their pet. You can't walk out of the room.

  • Photo of an empty front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    Reception steps away, but owners still ring to book or collect.

  • Photo of a small clinic at night with the lights off
    After hours

    The clinic is closed

    Owners ring in the evening about a vaccination or an upset pet. Chimehill answers.

What it does

Answer every call without leaving the consult

Photo of a veterinary clinic reception running smoothly

  • Registers new pets

    Takes the pet's name, species, breed, age and the owner's contact details, and books a first consult as the appointment type you set.

  • Books check-ups and vaccinations

    Routine check-ups, boosters and dentals with the usual vet, each slot re-checked before saving so a short visit never lands in a surgery slot.

  • Takes medication pickups

    Pickup times for repeats, refill requests and "is my pet's medication ready?" calls, passed to your team so the dispensary isn't interrupted.

  • Answers clinic questions

    Opening hours, prices for routine visits, parking and what to bring, from answers you approve. It never advises on a sick pet.

  • Loops in your vets

    Symptoms, injuries and anything clinical go to a vet with a short summary. Urgent language follows your escalation script.

In practice

Examples of how Chimehill helps veterinary clinics

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of a pet owner at home in the evening sitting beside their dog while making a phone call

Example call: New-pet registration

After hours · 7:30 pm
  1. CallerCaller: I've just got a kitten. I'd like to register her and book her first visit.
  2. Free times found
  3. ChimehillChimehill: Of course. I'll take her name, breed and age, and your contact details, then book a first consult.
  4. CallerCaller: She's Luna, a short-haired tabby, nine weeks old.
  5. Booking saved
  6. ChimehillChimehill: Thanks. Wednesday at 10:30 am or Friday at 4:00 pm are free for a first consult. Which suits?

New pet registered and first consult booked

  • Takes pet details, not symptoms
  • Only real free slots offered
  • Confirmed once your software saved it
Integrations

Connect to the software you use daily

Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.

All integrations
Photo of a phone call becoming a booking in a clinic calendar
Books intoCliniko, Splose, PracSuite and Nookal
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Built for healthcare

Careful with every call

Chimehill never advises on a sick or injured pet. Clinical questions go to a vet as a callback, and urgent language follows the escalation script your clinic approved — so an owner with a real emergency is pointed to your emergency line or an after-hours emergency vet straight away.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
Other specialties

Built for allied-health clinics

All specialties
  • Sports clinicsMatch-day injuries, telehealth reviews and seasonal rebooking
  • MyotherapyInitial consults, rebooking cycles and extras routing
  • NutritionistsIntakes, sport referrals and meal-plan check-ins
  • PhysiotherapyAssessments, follow-ups and after-hours new patients
  • ChiropracticRegular adjustments, first consultations and reschedules
  • OsteopathyFirst visits, follow-ups and notice policies
FAQ

Questions clinics ask us

All questions
Can it register a new pet?

Yes. It takes the pet's name, species, breed and age, plus the owner's contact details, and books a first consult as the appointment type you set.

What happens with an emergency call?

Urgent language follows the escalation script your clinic approved. The owner is pointed to your emergency number or an after-hours emergency vet straight away, and the call is flagged for follow-up.

What if we use a vet-only practice system?

Chimehill books into Cliniko, Nookal, PracSuite and Splose today. If you use a vet-only system, tell us when you book a demo — we'll give you a straight answer on fit before you commit.

What if an owner asks a clinical question?

It stops and sends the call to a vet as a callback. Chimehill never diagnoses or advises about a pet's symptoms — those always go to a clinician.

Which practice software does it book into?

Cliniko, Splose, PracSuite and Nookal, live as of October 2026. Chimehill reads live availability and only says an appointment is booked once your software has saved it. Using something else? Tell us when you book a demo.

Can we keep our clinic phone number?

Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.

How much does it cost?

Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

Will callers know they're talking to an AI?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts