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AI receptionist for sports clinics

Chimehill is an AI receptionist for sports clinics. It answers match-day calls while your team is court-side and books injuries into your software.

Photo of a sports clinician assessing an athlete's knee in a bright sports-medicine clinic
  • Books match-day injuries as the longer assessment
  • Telehealth reviews booked as their own appointment type
  • Injury triage questions always go to the clinician
Book A Demo CallSee example calls
Works withBooks straight into your diary
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Example answered calls
  • Match-day injury After hours · 8:40 pmNew-injury assessment booked
  • Telehealth review Mid-morning · 10:30 amTelehealth review booked
  • WorkCover claim Lunchtime · 12:45 pmAssessment booked, WorkCover query routed to the team
  • Pre-season rebooking Morning · 7:30 amScreening moved with the same physio
  • Return-to-play question Match morning · 9:15 amPassed to a sports clinician
At a glance

Chimehill at a glance for sports clinics

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Your diary is checked live

    Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.

The problem

Weekend sports, Monday-morning phone jam.

Sports clinic phones ring hardest on match day and the morning after. If a parent or player rings on Sunday night and no one picks up, they often book the clinic down the road by Monday. Chimehill answers each call, books the injury where it can and takes a careful message where it can't.

  • Photo of a sports clinician assessing an athlete's knee on a bench while a phone rings on a side table
    Match day

    Court-side. Phone ringing.

    Your physio is strapping an ankle at the ground and can't take the clinic line.

  • Photo of a busy sports clinic front desk on Monday morning with a ringing phone
    Monday morning

    A queue at the desk

    Weekend injuries all ring at once. One person at reception can't be on three calls.

  • Photo of a small sports clinic at night with the lights off
    After hours

    The clinic is closed

    People ring on Sunday night to book Monday. Chimehill answers and books them in.

What it does

Answer every call without leaving the treatment room

Photo of a sports-medicine clinic reception running smoothly with strapping tape and a sports bag on a shelf

  • Books match-day injuries

    New-injury assessments as the longer appointment type, with the sports doctor or physio the caller asks for, into a real slot in your diary.

  • Books telehealth reviews

    Follow-ups and return-to-play reviews as telehealth where you allow it, so a 20-minute review never lands in a full assessment slot.

  • Handles seasonal rebooking

    Pre-season check-ins and in-season rebookings move within your notice policy, with the new slot re-checked before anything is saved. Old slots go back in the diary.

  • Covers after hours

    Weekend evenings, public holidays and the morning after a game: callers book or leave a message instead of ringing off, and parents calling late get a time, not voicemail.

  • Loops in your team

    WorkCover, health-fund rebates, Medicare care plans and anything clinical go to the team as a callback. The AI never gives injury or return-to-play advice.

In practice

Examples of how Chimehill helps sports clinics

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of a parent on the sideline of a sports field calling about a child's match-day injury

Example call: Match-day injury

After hours · 8:40 pm
  1. CallerCaller: My son hurt his knee playing footy today. Can we get in tomorrow?
  2. Free times found
  3. ChimehillChimehill: I can help with that. A new injury is the longer assessment. Dr Chen has Monday at 8:30 am or 4:15 pm.
  4. CallerCaller: Monday at 8:30 am, please. It's for Jack Taylor.
  5. Booking saved
  6. ChimehillChimehill: Thanks. Saved: Monday at 8:30 am, sports injury assessment with Dr Chen. Please bring any imaging and sports gear if comfortable.

New-injury assessment booked

  • Books the longer assessment appointment
  • What-to-bring from your approved notes
  • “Saved” only after the diary confirms
Integrations

Connect to the software you use daily

Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.

All integrations
Photo of a phone call becoming a booking in a clinic calendar
Books intoCliniko, Splose, PracSuite and Nookal
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Built for healthcare

Careful with every call

Chimehill never triages an injury, grades it, or clears anyone to play. A caller describing new pain or weakness is offered an assessment or a callback from a clinician, and urgent language follows the escalation script your clinicians approved.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
Other specialties

Built for allied-health clinics

All specialties
  • MyotherapyInitial consults, rebooking cycles and extras routing
  • NutritionistsIntakes, sport referrals and meal-plan check-ins
  • PhysiotherapyAssessments, follow-ups and after-hours new patients
  • ChiropracticRegular adjustments, first consultations and reschedules
  • OsteopathyFirst visits, follow-ups and notice policies
  • PodiatryRoutine care, orthotics reviews and reschedules
FAQ

Questions clinics ask us

All questions
Can it book match-day and weekend injuries?

Yes. New injuries book as your longer sports-assessment appointment with the clinician the caller asks for, if that clinician's diary is open. If every slot is full, Chimehill offers the next real time or a callback — it never squeezes a new injury into a short follow-up slot.

Can it book telehealth reviews?

Yes, if telehealth is an appointment type in your practice software and you let Chimehill book it. It confirms whether the appointment is in person or telehealth before saving, and reads out any telehealth prep notes you've approved.

Will it triage an injury or advise on return to play?

No. Severity, grading, imaging and return-to-play all go to the clinician — Chimehill never guesses. It offers the next available assessment or a callback, and urgent language follows the escalation script your clinicians approved.

What about WorkCover and health-fund rebates?

Chimehill can share the admin facts you've approved, like whether you offer on-the-spot claiming. Questions about a caller's cover, a WorkCover claim or a third-party claim go to the team with a short summary.

Which practice software does it book into?

Cliniko, Splose, PracSuite and Nookal, live as of October 2026. Chimehill reads live availability and only says an appointment is booked once your software has saved it. Using something else? Tell us when you book a demo.

Can we keep our clinic phone number?

Yes. You forward calls to Chimehill — all calls, only overflow while your team is treating, or only after hours — and you can change that or switch it off whenever you like.

How much does it cost?

Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

Will callers know they're talking to an AI?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts