Skip to content
Chimehill home
Book A Demo Call

AI receptionist for lactation consultants

Chimehill is an AI receptionist for lactation consultants. It answers your calls so a session is never interrupted.

Photo of a lactation consultant talking calmly with a new mother holding her baby in a warm, light-filled room
  • Books new-mother intake appointments
  • Takes home-visit requests for your team
  • Passes feeding and clinical questions to the IBCLC
Book A Demo CallSee example calls
Works withBooks straight into your diary
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Example answered calls
  • New-mother intake After hours · 10:40 pmFirst consult booked
  • Home visit request Morning · 7:50 amCallback task for a home visit
  • Feeding question Lunchtime · 12:30 pmPassed to the IBCLC
  • Reschedule Between visits · 11:10 amMoved to Monday 10:30 am
  • Distress or risk After hours · 1:20 amPractice's escalation script followed
At a glance

Chimehill at a glance for lactation consultant practices

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Your diary is checked live

    Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.

The problem

Your phone rings while you're with a new mother

A lactation consult takes time and attention, and new mothers often ring at odd hours when something isn't working. A missed call can mean a baby isn't fed well tonight. Chimehill answers each one with care, so you can stay with the family in front of you.

  • Photo of a lactation consultant with a new mother while a phone rings outside the room
    Mid-consult

    A quiet room. A ringing phone.

    A new mother needs your attention. You can't step out to pick up.

  • Photo of an empty front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    You're between visits, but new mothers still ring.

  • Photo of a small practice at night with the lights off
    After hours

    Late evening and weekends

    Babies don't keep office hours. Chimehill answers and books in a visit.

What it does

Answer every call without leaving the consult

Photo of a lactation consultant practice reception running smoothly

  • Books new-mother intakes

    A first lactation consult, booked as the longer appointment, into a real slot. It never asks why someone is calling.

  • Takes home-visit requests

    Home visits are planned by you, so Chimehill takes the suburb, baby's age, best time and best number and creates a callback task.

  • Handles reschedules

    Moves and cancels appointments after an identity check, reads your notice policy and re-checks the new slot before saving.

  • Covers after hours

    Evenings and weekends: new mothers book or leave a message instead of ringing off. Urgent language follows your escalation script.

  • Loops in your team

    Latch, supply, pain and tongue-tie questions go to the IBCLC with a short summary. Anything clinical stays with you.

In practice

Examples of how Chimehill helps lactation consultant practices

Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

Photo of a new mother at home at night holding her baby while making a phone call

Example call: New-mother intake

After hours · 10:40 pm
  1. CallerCaller: I'd like to book my first appointment with a lactation consultant.
  2. ChimehillChimehill: I can help with that. I won't ask about feeding — just a few details for the booking.
  3. CallerCaller: OK.
  4. Free times found
  5. ChimehillChimehill: Your consultant has tomorrow at 9:30 am or Thursday at 2:00 pm. Which would you like?

First consult booked

  • No feeding questions on the call
  • Only appointment types you allow
  • Confirmed once your software saved it
Integrations

Connect to the software you use daily

Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.

All integrations
Photo of a phone call becoming a booking in a clinic calendar
Books intoCliniko, Splose, PracSuite and Nookal
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Built for healthcare

Careful with every call

Chimehill never advises on feeding, latch or supply, and never asks why someone is calling. Clinical questions go to you as a callback, and urgent language follows the escalation script you approved.

  • Never clinical. No diagnosis, triage or treatment advice
  • Checks who's calling before opening or changing a booking
  • Urgent or distressing calls follow the escalation script your clinicians approve
  • Tells callers they're booked only once your software confirms it
How we handle data
Photo of a shield protecting a patient folder and a phone
Other specialties

Built for allied-health clinics

All specialties
  • KinesiologyInitial consults, follow-up cycles and what-to-expect answers
  • VeterinaryNew-pet registration, routine bookings and medication pickups
  • Sports clinicsMatch-day injuries, telehealth reviews and seasonal rebooking
  • MyotherapyInitial consults, rebooking cycles and extras routing
  • NutritionistsIntakes, sport referrals and meal-plan check-ins
  • PhysiotherapyAssessments, follow-ups and after-hours new patients
FAQ

Questions clinics ask us

All questions
Does Chimehill ask callers about feeding?

No. It only takes the details needed to make or change a booking. Feeding, latch and supply questions always go to the IBCLC as a callback.

Does it book home visits?

No. Home visits need you to plan the route and the time, so Chimehill takes the caller's suburb, baby's age and best number and creates a callback task.

What happens after hours?

Chimehill answers in your voice, books in a visit at a time you allow, or takes a message. Urgent language follows the escalation script you approved, so it's never ignored.

Can it answer Medicare or health fund questions?

No. Rebates and private health fund questions depend on the client's paperwork, so they go to you as a callback. It can still book an appointment.

Which practice software does it book into?

Cliniko, Splose, PracSuite and Nookal, live as of October 2026. Chimehill reads live availability and only says an appointment is booked once your software has saved it. Using something else? Tell us when you book a demo.

Can we keep our clinic phone number?

Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.

How much does it cost?

Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

Will callers know they're talking to an AI?

Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

Every call deserves an answer.

Hear Chimehill answer as your clinic, booking into your own practice software.

Book A Demo CallSee pricing
14 days free · No lock-in contracts