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Physiotherapy answering service

Physiotherapy answering service that answers your phone and books callers into your practice software.

Photo of a physiotherapist helping a patient with a knee exercise in a calm clinic room
  • Books initial assessments as the longer appointment type
  • Reschedules follow-ups with the treating physio
  • Passes pain, exercise and WorkCover questions to your team
Book A Demo CallSee example calls
Works withBooks straight into your diary
Cliniko integrationSplose integrationPracSuite integrationNookal integration
Example answered calls
  • New injury assessment After hours · 7:40 pmNew patient assessment booked
  • Reschedule a follow-up Mid-treatment · 11:05 amFollow-up moved with the same physio
  • Do I need a referral? Lunchtime · 12:40 pmAnswered from your notes, the rest passed on
  • Health fund or WorkCover Saturday · clinic closedCallback task for the front desk
  • Pain or exercise question Morning · 7:20 amPassed to a physio
At a glance

Chimehill at a glance for physio clinics

Photo of a calm, bright clinic reception with patients waiting and a receptionist at the deskPicking up while the desk is busy

  • The call is answered

    Chimehill picks up as your clinic when your team can't, day, night and weekends, and works out what the caller needs.

  • Your diary is checked live

    Before offering a time, it reads the real free slots in your practice software, using only the appointment types and practitioners you allow.

  • Saved, then confirmed

    Bookings, moves and cancellations are saved in your practice software first. Only then does the caller hear it's done.

The problem

Message pads lose new injuries

A traditional answering service tells you someone rang. By the time your physio is between patients, that new knee injury has booked somewhere else. Chimehill books the appointment while the caller is on the line.

  • Photo of a physiotherapist treating a patient while a phone rings on a side table
    Mid-session

    Hands busy. Phone ringing.

    Answering mid-treatment is awkward for you and the person on the table.

  • Photo of an empty front desk at lunchtime with a ringing phone
    Lunch break

    The desk is empty

    Reception steps away, but new patients still ring.

  • Photo of a small clinic at night with the lights off
    After hours

    The clinic is closed

    People ring after work. Chimehill answers and books them in.

What it does

What a physio answering service does for your clinic

Here's what the AI receptionist handles for physio clinics, so your team can stay with patients.

See all features
  1. 01

    Books the right appointment type

    Initial assessments for new injuries as the longer appointment, follow-ups with the treating physio, each into a real slot in your diary.

      Photo of a physiotherapy clinic reception running smoothly
    • 02

      Handles reschedules

      Moves and cancels bookings after an identity check, reads your notice policy and re-checks the new slot before saving.

        Photo of a woman on the phone moving an appointment, her diary open on the table
      • 03

        Answers clinic questions

        Prices, hours, parking, referrals and what to wear, from answers you approve.

          Photo of a receptionist smiling while answering a patient's question at the front desk
        • 04

          Covers after hours

          Evenings, weekends and public holidays: callers book or leave a message instead of ringing off.

            Photo of a clinic front desk at night, a desk phone lit up as it rings
          • 05

            Loops in your team

            Pain, injury and exercise questions, health fund, care plan and WorkCover calls go to your team with a summary. It never gives clinical advice.

              Photo of a small clinic team chatting at the front desk before opening
            In practice

            Examples of how Chimehill helps physio clinics

            Each call plays on its own. Pick one to jump to it. Illustrative calls, not real patients or clinics.

            Photo of a person at home in the evening calling about a knee injury

            Example call: New injury assessment

            After hours · 7:40 pm
            1. CallerCaller: Hi, I hurt my knee playing netball on Saturday. Can I book in with a physio?
            2. Free times found
            3. ChimehillChimehill: I can help with that. A first visit is an initial assessment, which is a longer appointment. I have Thursday at 7:30 am or Friday at 4:15 pm.
            4. CallerCaller: Friday, please. It's Sam Taylor.
            5. Booking saved
            6. ChimehillChimehill: Thanks, Sam. That's saved in the diary: Friday at 4:15 pm, initial assessment. Is there anything else?

            New patient assessment booked

            • Books the initial-assessment appointment type
            • New patient details taken for your records
            • “Saved” only after the diary confirms
            Compare

            Answering service vs Chimehill

            Answering services differ a lot, so the right column describes what's typical. Check the details with any provider you're considering.

            Answering service compared with Chimehill
            Who answersChimehillAn AI receptionist that introduces itself as your clinic's virtual receptionistAnswering serviceA person, usually working from a script
            HoursChimehill24/7, including weekendsAnswering serviceVaries by provider and plan
            BookingsChimehillBooks into Cliniko, Splose, PracSuite or Nookal — confirmed only once savedAnswering serviceOften takes a message; diary access varies by provider
            Clinic questionsChimehillAnswered only from facts you approveAnswering serviceUsually from a script you provide
            HandoverChimehillTransfer or callback task with a summaryAnswering serviceMessages passed on by email, text or portal — varies
            Cost modelChimehillFixed monthly plan from $249 (AUD); $2.70 a call past your allowanceAnswering serviceVaries — often per minute or per call, sometimes with a monthly fee
            ContractChimehill14 days free · No lock-in contractsAnswering serviceVaries by provider
            Honest fit

            When a staffed service may suit a physio clinic better

            We'd rather say it up front. A person on the phone may suit you better when:

            • Every caller must speak to a person, not an AI receptionist
            • Many callers speak languages other than English
            • You want phone triage before booking — that needs a physio
            • Your practice software isn't one Chimehill supports
            Chimehill suits a physio clinic when
            Calls booked into your diaryYes
            Mostly new injuries and routine questionsYes
            Calls missed mid-treatment or after hoursYes
            A physio available when askedYes
            Integrations

            Connect to the software you use daily

            Chimehill reads your live diary in Cliniko, Splose, PracSuite or Nookal and books in real time. A caller is told they're booked only once your software saves it.

            All integrations
            Photo of a phone call becoming a booking in a clinic calendar
            Books intoCliniko, Splose, PracSuite and Nookal
            Cliniko integrationSplose integrationPracSuite integrationNookal integration
            Built for healthcare

            Careful with every call

            Chimehill handles the admin and your practitioners handle care. It never gives clinical advice, and a caller who asks for a person always gets your transfer or callback.

            • Never clinical. No diagnosis, triage or treatment advice
            • Checks who's calling before opening or changing a booking
            • Urgent or distressing calls follow the escalation script your clinicians approve
            • Tells callers they're booked only once your software confirms it
            How we handle data
            Photo of a shield protecting a patient folder and a phone
            FAQ

            Physio answering service questions

            What is an AI receptionist?
            What is a physiotherapy answering service?

            A service that answers your clinic's phone when your team can't, so new injuries and follow-ups still get booked. Chimehill is an AI physio virtual receptionist: it answers 24/7, books into your practice software and hands clinical questions to your physios.

            Will physio callers know they're talking to an AI?

            Yes. Chimehill introduces itself as your clinic's virtual receptionist on every call, and a caller who asks for a person always gets your configured fallback — a transfer or a callback.

            Can it answer pain, exercise or injury questions?

            No. Chimehill is administrative only. A caller describing symptoms is offered an appointment or a callback, and anything that sounds clinical goes to your physios — never a scripted guess.

            Does it book into Cliniko / PracSuite / Nookal / Splose?

            Yes — Cliniko, Splose, PracSuite or Nookal. It reads live availability, books the right appointment type (initial assessment or follow-up with the right physio) and only confirms once your practice software has saved the booking.

            Can it handle WorkCover, DVA or CTP enquiries?

            A caller with a WorkCover, DVA or CTP question gets a callback task for your team with their name, callback number and the question — Chimehill never quotes gap fees or scheme eligibility it hasn't been given.

            Can we use it only after hours or at overflow?

            Yes. Forward all calls, only after hours, or only overflow when the desk is busy. You can change it or switch it off whenever you like.

            Can we keep our clinic phone number?

            Yes. You forward calls to Chimehill — all calls, only overflow when the desk is busy, or only after hours — and you can change that or switch it off whenever you like.

            How much does a physio answering service cost?

            Plans start at $249 a month (AUD) for 100 calls; the recommended plan is $379 for 200 calls. Calls past your allowance are $2.70 each. Every plan starts with 14 days free and there are no lock-in contracts.

            Keep exploring

            More ways Chimehill fits your clinic

            All use cases
            • Every callAI receptionist for clinicsAnswers, books and hands over — what an AI receptionist does for your clinic.
            • Who it's forBy specialtyPhysio, chiro, osteo, podiatry, psychology and more.
            • Practice softwareIntegrationsBooks straight into Cliniko, Splose, PracSuite or Nookal.
            • ProductAll featuresEverything Chimehill does, grouped by what it handles.

            Every call deserves an answer.

            Hear Chimehill answer as your clinic, booking into your own practice software.

            Book A Demo CallSee pricing
            14 days free · No lock-in contracts